In the top section of the Dashboard, you will have the option to access the Knowledge Base, Training videos, Chat with us, Report an issue, and/or Request a feature.
Knowledge base
By clicking on Knowledge base, you will be directed to help.aircall.io where you can view all of our help articles.
Training videos
By clicking Training videos, you will be taken to aircall.io/on-demand/ where you will be able to watch Aircall videos and webinars on-demand.
Chat with us
By selecting Chat with us, you will open the chat window to start a conversation with Support:
⚠️ Please note that chats are not currently supported in Spanish or German, and all Spanish/German chats will be redirected to our English chat. If you would like to speak with our Support team in either Spanish or German, please raise a ticket or reach out by phone.
Report an issue
By clicking on Report an issue, you will be taken to Aircall's Support Portal to submit a ticket with our team.
Request a feature
Have a new idea you would like to suggest? Select Request a feature to share your feedback:
📚 See Using Aircall's Support Portal for more information.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!