Activating the Call Recording feature for your Aircall number gives you the power to record both inbound and outbound calls.
All agents assigned to a number with Call Recording activated will be able to listen and download the recordings from the Aircall phone application. There is no way to restrict user access.
Before activating Call Recording, please make sure that call recording is legal in your country of residence. You can include a disclosure or notice regarding call recording in the Welcome Message if needed.
Accessing Call Recordings through the Aircall Phone App - All Users
Open the desktop application, mobile application, CTI, or web phone.
Click on the History section.
Click the call you wish to listen to and play the recording in the app:
If you want to download the call recording, click the icon on the right-hand side to copy the URL:
Paste the URL into your web browser.
Log in using your Aircall credentials. Note: if you are having trouble accessing a recording, clear your browser cache and cookies, restart the browser, and try again.
Play the recording!
Accessing Call Recordings through the Dashboard - Admins Only
Log in to the Dashboard.
Select Calls & Stats, then navigate to the Activity Feed.
If recordings are available for calls, you will see a play button to play by the call:
You may also hover over the call and press the information icon to bring up a panel showing the call recording, any tags that have been applied, allowing you to copy the URL to the call recording or click the trash can icon to delete the call recording:
Please note that deleted call recordings cannot be restored.
Downloading MP3s of Call Recordings and Voicemails and Adjusting Playback Speed - All Users
Once you have accessed a call using its unique URL copied from the Aircall phone or the Dashboard, you may download the MP3 file for the call recording or adjust the playback speed using the following steps:
On the call recording page, select the icon with three dots on the right-hand side of the recording:
Select the option to either download the MP3 or adjust the playback speed:
Please note that there is no way to bulk download recordings or voicemail MP3s. Exporting a list of call recording links can be done by an admin through the Dashboard.
⚠️ Please note: Only call recordings within the last 6 months are accessible from the Aircall application, Dashboard, or through an export. For call recordings older than 6 months, please reach out to Support to submit a request for historical call data and/or recordings.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!