Activating the Call Recording feature for your Aircall number gives you the power to record both inbound and outbound calls.
All agents assigned to a number with Call Recording activated will be able to listen to and download the recordings from the Aircall Phone Application/recording links. There is no way to restrict user access. Admins will have access to all recordings from the Dashboard/recording links.
⚠️ Before activating Call Recording, please make sure that call recording is legal in your country of residence. You can include a disclosure or notice regarding call recording in the Welcome Message if needed.
Accessing Call Recordings through the Aircall Phone Application - All Users
Open the Desktop Application, Mobile application, CTI, or Web Phone.
Click on the History section.
Click the call you wish to listen to and play the recording in the application:
If you want to copy a link to the call recording, click the share icon on the right-hand side to copy the URL:
Paste the URL into your web browser.
Log in using your Aircall credentials. (If you are having trouble accessing a recording, clear your browser cache and cookies, restart the browser, and try again.)
Play the recording!
⚠️ Please note: recording links will open directly in the Aircall Dashboard, however non-Admin Users will not have access to the other sections that Admins do.
Accessing Call Recordings through the Dashboard - Admins Only
Log in to the Dashboard.
Select Activity Feed in the left-hand navigation menu.
If recordings are available for calls, a play button will be visible next to the call:
You may also hover over the call and press the information icon to bring up a panel showing the call recording, allowing you to copy the URL to the call recording or click the trash can icon to delete the call recording:
⚠️ Please note that deleted call recordings cannot be restored!
Call recordings are also available through the Call History page
Downloading MP3s of Call Recordings and Voicemails - All Users
Once you have accessed a call recording from the Call History page, or by using its unique URL copied from the Aircall Phone or the Dashboard, you may download the MP3 file for the call recording.
On the call recording page, select the icon with three dots on the right-hand side of the recording:
⚠️ Please note: that there is no way to bulk download recordings or voicemail MP3s. Exporting a list of call recording links can be done by an admin through the Dashboard.
⚠️ Only call recordings within the last 6 months are accessible from the Aircall Phone application, Dashboard, or through an export. For call recordings older than 6 months, please reach out to Support to submit a request for historical call data and/or recordings.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!