Activating the Call Recording feature for your Aircall number gives you the power to record both inbound and outbound calls.
All Admins and Supervisors will be able to listen to and download recordings of calls made from or received by numbers with Call Recording activated. These calls can be accessed from the Aircall Phone Application and recording links. Admins and Supervisors will have access to all recordings from the Dashboard/recording links.
⚠️ Agents will be able to access call recordings via the URL (see below) where they are the owner of the call, where the call was assigned to them, or where the agent has been assigned to that specific number.
⚠️ Before activating Call Recording, please make sure that call recording is legal in your country of residence. You can include a disclosure or notice regarding call recording in the Welcome Message if needed.
Voicemail can be enabled on the number level for inbound calls arriving outside of Business Hours and missed calls when your line is open.
Accessing Call Recordings through the Aircall Phone Application
Open the Desktop Application, Mobile application, CTI, or Web Phone
Click on the History section
Click the call you wish to listen to and play the recording in the application:
If you want to copy a link to the call recording, click the share icon on the right-hand side to copy the URL:
Paste the URL into your web browser
Log in using your Aircall credentials. (If you are having trouble accessing a recording, clear your browser cache and cookies, restart the browser, and try again)
Play the recording!
Accessing Call Recordings through the Dashboard
Log in to the Dashboard.
Select Activity Feed in the left-hand navigation menu.
If recordings are available for calls, a play button will be visible next to the call:
You may also hover over the call and press the information icon to bring up a panel showing the call recording, allowing you to copy the URL to the call recording or click the trash can icon to delete the call recording:
⚠️ Please note that deleted call recordings cannot be restored!
Call recordings are also available through the Call History page
Downloading MP3s of Call Recordings and Voicemails
Once you have accessed a call recording from the Call History page, or by using its unique URL copied from the Aircall Phone or the Dashboard, you may download the MP3 file for the call recording.
On the call recording page, click the download icon on the right-hand side of the recording:
⚠️ Please note: that there is no way to bulk download recordings or voicemail MP3s. Exporting a list of call recording links can be done by an admin through the Dashboard.
⚠️ Only call recordings within the last 6 months are accessible from the Aircall Phone application, Dashboard, or through an export. For call recordings older than 6 months, please reach out to Support to submit a request for historical call data and/or recordings.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!