Admin users have the ability to request exports of call data and recordings for download or through email from the Aircall Dashboard. This guide will explain the data included in these exports.

Column

Description

line

The Aircall line/number associated with the call.

date (TZ offset incl.)

The date of the call, determined by the line/number's time zone.

time (TZ offset incl.)

The time of the call, determined by the line/number's time zone.

number timezone

The Aircall line/number's time zone, determined by the Business Hours.

datetime (UTC)

The date and time in UTC:
YYYY-MM-DD Hours:Minutes:Seconds.

direction

The direction of the call - either inbound or outbound.

from

If inbound, this is the caller's number. If outbound, this is the Aircall number used to call out.

to

If inbound, this is the Aircall number reached. If outbound, this is the callee's number.

answered

Indicating if the call was answered or unanswered.

missed_call_reason

⚠️ Applicable only for unanswered inbound calls.

If the call was not answered, this will display the specific missed or abandoned call classifications.

user

If inbound, this is the Aircall user last connected to the call. If outbound, this is the Aircall user who placed the call.

duration (total)

The total duration of the call from start to finish.

via

This will show if the call was answered through the app, through a Forward to External Number, for example.

⚠️ Data may not always populate here as this is currently under construction.

voicemail

⚠️ Applicable only for unanswered inbound calls.

The voicemail link, if applicable.
Voicemail must be enabled in order for callers to leave voicemail messages.

recording

The call recording link, if applicable.

Call recording must be activated in order for calls to record manually or automatically.

comments

Any Notes left on a call will be found here.

tags

Any Tags applied to a call will be found here.

call quality

If a user rated a call after the call was completed, that call quality rating will show here.

teams

⚠️Applicable only for answered inbound calls.

The Team receiving the inbound call.

⚠️ Data may not always populate here as this is currently under construction.

Call Data FAQs

Why are there strange numbers, or no numbers, listed for some inbound calls?

These calls may have been from blocked or anonymous numbers.

The data included in an export and the data presented on the Dashboard do not match up. Why is that?

Analytics and Analytics+ will present data using customizable filters. Exports taken from the Analytics pages or the Stats page are subject to these filters as well. If there is a difference in the data, or you are not seeing what you expect, it is usually the result of a filter or time zone difference, so be sure to check both of those areas before taking an export.

On Analytics+, It may be helpful to remove all filters except the date range to obtain the most comprehensive results, which you can then narrow down from the export itself.

How much data can I export?

Admin users will be able to export up to 6 months of call data and if applicable, call recordings, through the Dashboard. Any data older than 6 months will need to be requested through a support ticket.

Why am I seeing strange outbound calls in my export or on my phone app?
If you have an external number set up as an option on your IVR Number, any inbound calls to your IVR Number going to that external number will show in call exports and the Aircall phone app as outgoing calls from the caller’s number to the external number. These calls may show as outbound calls from “Anonymous” on the Aircall phone application.



Still in need of assistance? Please feel free to reach out to the Support Team and

we will be happy to assist!


Did this answer your question?