In addition to downloading the Aircall application from, Aircall also offers an .msi file for Windows users which allows IT administrators/companies to take control of installation for agents.

What are the benefits of using an .msi file?

The .msi file allows you to know which version of the app each agent has installed, easily update the app for agents without requiring them to do so manually, and install or update the app on agents’ devices without them having to go through the steps themselves.

Using an .msi file is a good solution for companies using Windows environments who do not allow employees to install programs/applications themselves.

Using an .msi file also allows companies to easily roll out the Aircall desktop app to all of your agents in just one step without them having to go through the steps themselves.

How do I get an .msi file to download and install Aircall?

To receive an .msi file please reach out to your Onboarding Manager. If you are unsure who that is, feel free to reach out to Support or your current Account Manager/Customer Success Manager.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

Did this answer your question?