When configuring your Aircall-Salesforce integration, it's important to make sure the correct settings are selected for the Type field in Salesforce, as calls will not log if they are not. You will need to set the correct Field-Level Security for this field, as well as add it to your Task Page Layout. Follow the steps below for Lightning or Classic to ensure everything is set up correctly.
Salesforce Lightning
Setting Field-Level Security
Log in to Salesforce
Find and click on Setup
Search for, then click on, Object Manager
Find and click on Task
Go to Fields & Relationships, then click on Type
Click Set Field-Level Security
Select Visible for all options, then click Save
Adding to Task Layout
On the Task page, click Page Layouts, then Task Layout
Type field into the Task Detail section wherever you would like
Salesforce Classic
Setting Field-Level Security
Log in to Salesforce
Click on Setup
Find the Build section in the left-hand menu and click the drop-down for Customize, then Activities, then click on Task Fields
On the Task Fields page, find and click on Type
On the Type page, click Set Field-Level Security
Select Visible for all options, then click Save
Adding to Task Layout
From the Setup page, go to the Build section, click the drop-down for Customize, then Activities, then click on Task Page Layouts
Click on Edit for your Task Layout, then drag the Type field into the Task Detail section wherever you would like
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!