With Aircall's new User Availability statuses, you will have extra information when Users are away and not able to receive calls.
Knowing what other activities Users are engaged in is useful for:
Real-time supervision: Admins can check in real time the reason why users are unavailable and have an accurate vision of users' productivity.
Reporting and resource management: Admins can analyze how much time users spend on other activities and better plan their availability.
⚠️ Please note that Aircall's new User Availability statuses can only be set by Users in the Aircall Phone Application, and cannot be set in the Admin Dashboard.
Managing your Availability from the Phone
Changing your availability from the Phone is simple.
Click on your user icon located in the lower right-hand corner of the screen to open Settings.
Below your profile name, you will find the availability options: Available, Automatic schedule, and Unavailable.
When selecting Unavailable, you will additionally need to select from the unavailable reasons listed below:
On a break
Out for lunch
While you are unavailable, a banner will be displayed at the top of your Phone application indicating your status is unavailable and that you will not be able to receive any calls.
⚠️ Please note that this top banner appears only if you are on the Aircall desktop or web application and it is not implemented in any of the Aircall mobile apps.
You can change your status to Available in three different ways:
Click on 'I'm available' from the top banner.
Open the Phone settings and click on Available.
If you do not want to toggle between Available and Unavailable throughout the day manually, you can activate the Automatic Schedule. This setting allows you to pre-set your working hours so your phone will move from Available to Unavailable automatically.
⚠️ Please note that when using Automatic Schedule, no unavailable reasons will be tracked as they are when a User manually changes their status to Unavailable.
User Availability from the Live Feed
The Live Feed feature in Aircall's Activity feed will include all availability statuses, and Admins will be able to have a clear idea of how many users are currently in each status. Information in the Live Feed is shown in real-time, meaning Admins will be able to track changes in availability as they happen.
⚠️ Please note that in each status section, users are ordered by the amount of time they have spent in that status (in descending order):
The Monitoring tab from Stats includes all the statuses and allows you to analyze availability history and extract reports:
Log in to the Dashboard
Under the Stats section, select Monitoring
The User KPIs breakdown table includes all the statuses.
⚠️ Please note that you can only have access to Monitoring through the Analytics+ package.
✅ If you are already a customer and interested in exploring Analytics+ please contact your Customer Success Manager to see if you qualify.
Aircall Phone: People section
While searching for teammates in the People section, you will see in which unavailability sub-status they are:
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!