💡 Please note that the Call History section is part of a tiered roll-out occurring through June 2022, so existing customers may not have access to this feature until updates are launched for their tier.
In the Aircall Dashboard, Admins can now manage the Call History for their account, in addition to Tags and Blocked Numbers. These features can be found in the Call Settings section of the Dashboard.
Call Events
In the Call history section, Admins will find a table displaying all call events for their account that occurred in the last six months.
Call details will be available for the following call direction types:
Inbound | Outbound |
Answered | Outbound |
Missed | Connected |
Missed Voicemail | Not Connected |
Abandoned | |
Missed/Out of Business Hours |
Key call event information will be available, including:
Start/End Time
Aircall Number/Customer Number
In-call Duration
User/Team
Call ID
Admins can also listen to call recordings and voicemails directly from the call events table.
Filtering Call Data
Filter call event data with the following filter options:
Date
Call Type
Aircall Number
Customer Number
Users
Team
Call ID
Once the filters have been applied, click the refresh button to update the call data.
Exporting Data
To download an export of the current table results, go to the menu in the upper right-hand corner, next to the refresh button.
In the menu, select Download.
Choose the Format and Download.
The export will be sent to your email inbox.
Query limits
Please note that this table will only display a maximum of 1000 calls on your Aircall account. To download an export of the complete set of call results, navigate to the menu on the top right-hand side of the table, within the call event row.
In the menu, select Download data.
Click on Advanced data options and choose All results. Finally, select Download.
The export will be sent to your email inbox.
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!