When drilling down on Outbound, Inbound, and Total Calls in Analytics+, Admins are able to view more data about each of their Users' calls, including, in some cases, who the call was disconnected by.

Admins may see, in some other cases, that the Disconnect by field is blank. It is important to note that this field will only have data for Outbound calls that are either answered by a person, or answered by a message/voicemail, and Inbound Answered calls that connected directly to a Classic number. Currently, Inbound calls that were originally made to an IVR number will not have a value in this field.

Still in need of assistance? Please feel free to reach out to the Support Team and

we will be happy to assist!

Did this answer your question?