💡 Aircall will soon be releasing a new and improved version of our Microsoft Teams integration. With improvements to the user experience and functionality, here are the main changes users can look for:

Pin Aircall in MS Teams

Users of Microsoft Teams will now be able to pin the Aircall App in Teams for quick access:

Contacts Tab

The Aircall application in MS Teams will now include a section for Aircall contacts, where Users will be able to:

  • Search for contacts

  • Add new contacts

  • Call contacts using the Aircall phone

Add Contacts to Aircall from MS Teams

Users of MS Teams will now be able to add contacts to Aircall directly from MS Teams. There are two ways to do this:

  1. Hover over a message from a Teammate, click the three dots in the upper-right, go to 'More actions,' and select 'Add contact.'

  2. From the 'Contacts' tab, click 'Add new' and manually enter the contact information.

Contact Search and Calling Cards

Users will now be able to search for their Aircall contacts in MS Teams by clicking the Aircall icon in a chat or channel, then entering a contact name to search.

⚠️ Please note: the contacts shown will be your recent contacts, meaning they will need to be contacts that you have recently made/received a call to/from in order to show. When searching for a contact, users will need to enter at least three letters or four numbers in the search bar to start seeing results. Contacts will only show one of their saved numbers from Aircall.

After searching, users can then select a contact to send a Calling Card in that chat or channel. This includes the contact information and a link to the contact’s profile in a CRM. You can then call the contact or download the contact’s vCard.

Call with Aircall

Replacing Aircall's previous Click-to-Dial from MS Teams, users will now be able to place calls by hovering over a message from a Teammate, clicking the three dots in the upper-right, going to 'More actions,' and selecting 'Call with Aircall.'

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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