💡 Please note that this new workflow is part of a tiered roll-out that is currently ongoing. Existing customers may not have access to this workflow until updates are launched for their company, and should follow the steps listed here.

How to create a new number in the Dashboard

  • Log in to the Dashboard.

  • Click on Create or port number located in the upper right-hand corner of the Number overview page.

  • A drop-down list will open. Select Create a number.

Next, you will be prompted to answer several questions about the type of number you would like to add to your Aircall account.

Define your number usage

Choose to create either a Classic number or an IVR number based on your needs. You can always change this for your number at a later time, and can learn more about number types here.

Choose a location and a number type

Select the country of the number you would like to purchase, as well as the number type and state/region/area code as necessary.

Once all fields have been selected, you may see additional messages regarding availability, regulatory requirements, or service limitations.

Assigned users (Classic numbers only)

Choose which users and teams you would like to use your new Classic number. This page will only show for Classic numbers, and is optional. Admins can add/change the users and teams assigned to the line at anytime after the number is created.

⚠️ Please note that if you choose to not assign a user or a team, they will not appear in the call distribution of the number and they will be unable to make and receive calls and view all activity associated with the number from their Phone Application.

Confirm your information

Finally, enter a name for you number, then click Create number.

Your number has now been created and you can continue with setting up your number (assigning more users or teams to the call distribution, setting up music & messages, etc..) Make sure not to forget this step!

If you chose to create a number that requires legal verification, please refer to our Dashboard guide.

📚 If you would like to learn more about what information you are required to submit view the list here.

Still in need of assistance? Please feel free to reach out to the Support Team and

we will be happy to assist!

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