How to Contact Support if I Do Not Have an Aircall Account

Aircall Support is accessible via chat and phone, while Support, Billing, and Porting are all accessible via ticket at For more information on how to reach out, visit Contacting Support.

⚠️ Please note: with Aircall's new Support Portal, only Aircall Users/Admins will be able to access old tickets and create new ones.

What if I Do Not Have an Aircall Account, but Need to Submit a Ticket?

With the exception of requesting assistance logging in, tickets may only be submitted by users logged in with an Aircall account. If you do not have an Aircall account, but need to submit a ticket, please have an Aircall user that you are working with submit the ticket on your behalf and add your email address to the CC section. Once CC'd to the ticket, you will then be able to follow up yourself via email.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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