Aircall's Desktop App enables Jabra and Yealink users to utilize their physical headset controls during a call to perform actions like answering or unmuting, saving you valuable time.

⚠️ Please note: the functionality between Jabra headset users and Yealink headset users slightly differs. Read more below.

Jabra:

This feature enables you to use your Jabra headset with call controls to:

  • Pick up, decline, and hang up calls.

  • Increase and decrease call volume during calls.

  • Mute and unmute yourself during calls.

You can find the list of supported and tested Jabra devices below:

Evolve2 30

Full support

Evolve2 40

Full support

Evolve2 75

Support USB connection and wirelessly connect via the USB dongle

Evolve2 85

Support USB connection and wirelessly connect via the USB dongle

Evolve2 65

Support USB connection and wirelessly connect via the USB dongle

Evolve 80

Full support

Evolve 75 / Evolve 75e

Support USB connection and wirelessly connect via the USB dongle

Evolve 65e

Support USB connection and wirelessly connect via the USB dongle

Evolve 20/30/40 Stereo/Mono

Full support

Evolve 30 II Stereo/Mono

Full support

Evolve 65 Stereo/Mono

Support USB connection and wirelessly connected via the USB dongle

Engage 75/65 Convertible

Support USB connection and wirelessly connect via the USB dongle

Engage 50 Stereo/Mono

Full support

Engage 75 Stereo/Mono

Support USB connection and wirelessly connected via the USB dongle

Biz 1900 USB Mono

USB support

Biz 2400 II Duo/Mono

Full support

Biz 2300/1500 Duo/Mono

Full support

Yealink:

This feature enables you to use your Yealink headset with call controls to:

  • Pick up, decline, and hang up calls.

  • Mute and unmute yourself during calls.

You can find the list of supported and tested Yealink devices below:

UH34 Dual/Mono

USB or USB-C

UH36 Dual/Mono

USB or USB-C

UH38 Series

USB or USB-C

WH62 Dual/Mono DECT Wireless Headset

Micro USB to physical phone & to PC- wireless device

WH63 Convertible DECT Wireless Headset

Micro USB to physical phone & to PC- wireless device

WH66 Dual/Mono UC Workstation DECT Wireless Headset

USB & PC- wireless device

WH67 DECT Wireless Convertible Headset

USB & PC- wireless device

⚠️ Please note that bluetooth headsets are not supported to use physical controls.

⚠️ Please note that the Aircall Web Application and Aircall Mobile Apps do not support physical controls.


Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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