Where do my calls log?

Your calls will log to the Aircall Voice Object (AVO). This is a custom object to house all call data. This object can connect to a Lead, Contact or Account record. You can navigate directly to the correct AVO right from the associated record, or by clicking the (i) icon next to the call log on your phone. You’ll also see calls log as Tasks on the related account.

My calls aren’t logging even knowing they should be - what should I do?

First, make sure you’re signed in and available for calls.

Next, ensure that the number you’re using is connected to the integration. You can check with your internal Aircall administrator if you’re unsure.

If you’re certain that your number is correctly connected, and that you’re available for calls, try logging in and out.

If you’re still having issues, please contact your Aircall administrator. They may need to start a support ticket on your behalf.

Why is only part of my call log showing in the Aircall Voice Object?

Whilst answering the initial phone call creates the record, we only post items like call durations, notes and outcome after you finish in the wrap-up screen.

Why aren’t my contacts syncing from the Aircall phone to Salesforce?

Contact sync is not available between the Aircall phone and our Sales Engagement integration. If you answer a call from an unknown number in the CTI, the contact will be created correctly.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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