Configuring and Using Aircall

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall.

44 articles in this collection
Written by Jordan Williams and Missy S

Number Porting

Porting Your Number to Aircall

Getting started with Porting your existing number to Aircall.

Written by Missy S
Updated over a week ago

How to Initiate a Number Porting Check

Learn how to submit a portability check if you're unsure or cannot locate the country you would like to port numbers to Aircall to.

Written by Missy S
Updated over a week ago

How to Obtain a Porting Update

This article explains how to contact the Porting team when in need of an update on your porting status.

Written by Jordan Williams
Updated over a week ago

Common Porting Rejections

Understand how to resolve a porting rejection.

Written by Missy S
Updated over a week ago

Porting Away Your Aircall Numbers

Understanding the process of porting your numbers to a new provider.

Written by Missy S
Updated over a week ago

Configuring your Aircall Account

Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.

Written by Missy S
Updated over a week ago

Respect Queuing Time (RQT)

Learning how to manage the RQT within your call distribution.

Written by Missy S
Updated over a week ago

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.

Written by Missy S
Updated over a week ago

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall/Jira ticketing platform.

Written by Missy S
Updated over a week ago

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.

Written by Missy S
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.

Written by Missy S
Updated over a week ago

Logging into The Aircall Dashboard

How to login to the Aircall Dashboard (for Admin users only).

Written by Missy S
Updated over a week ago

Admins - Configuring and Adding New Users

Adding a new user, or configuring an existing one - we got your back.

Written by Missy S
Updated over a week ago

Adding a Team

Learn how to add a new Team through your Dashboard.

Written by Missy S
Updated over a week ago

Setting up your Email Notification Preferences

How to setup your email notifications in the Aircall Dashboard and the Aircall Phone.

Written by Missy S
Updated over a week ago

Admins - Configure Your Custom Working Hours

How to configure your user custom working hours via the admin Dashboard

Written by Missy S
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.

Written by Missy S
Updated over a week ago

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.

Written by Missy S
Updated over a week ago

Updating Your Aircall Account Email address

Instructions on updating your email address in The Aircall Dashboard.

Written by Missy S
Updated over a week ago

Changing or Resetting a Password

How to change or reset your password.

Written by Missy S
Updated this week

Making and Receiving Calls

Taking the first steps towards using Aircall.

Written by Missy S
Updated over a week ago

Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.

Written by Missy S
Updated over a week ago

Aircall Extension Numbers

How to use Aircall Extension Numbers.

Written by Missy S
Updated over a week ago

Network Best Practices

Network Requirements and Recommendations

A guide to setting up your Network for success with Aircall.

Written by Missy S
Updated over a week ago

Network Configuration: Setting Up a QoS

Setting up a QoS for your network.

Written by Missy S
Updated over a week ago

Troubleshooting a QoS Configuration on Windows

How to setup a QoS on Windows.

Written by Missy S
Updated over a week ago

Setting up a QoS on Cisco Meraki for Aircall

How to setup a QoS on a Cisco Meraki Router.

Written by Missy S
Updated over a week ago

Setting up a QoS on the Ubiquiti EdgeRouter Pro for Aircall

How to set up a QoS on the Ubiquiti EdgeRouter Pro.

Written by Missy S
Updated over a week ago

Setting Up a QoS: Ubiquiti UniFi for Aircall

How to set up a QoS on Ubiquiti UniFi.

Written by Missy S
Updated over a week ago

Audio Management

Configuring your Headset in Aircall

Learn how to setup a new headset device with your Aircall Phone.

Written by Missy S
Updated over a week ago

Sound Settings in Google Chrome & Aircall

How to allow your sound through Aircall in Google Chrome.

Written by Missy S
Updated over a week ago

Security, Privacy and your Headset

Providing access to your headset through security & privacy settings of your computer.

Written by Missy S
Updated over a week ago

Audio Management and Troubleshooting

Tips to helping you resolve sound issues in Aircall.

Written by Missy S
Updated over a week ago

Device & Headset Recommendations

Setting up your device and headset for use with Aircall.

Written by Missy S
Updated over a week ago

Setting Up Your Headset (Windows & Mac)

How to set up your headset according to your operating system.

Written by Missy S
Updated over a week ago

Call Quality Troubleshooting

High-Speed Broadband; Low-Quality Calls

Highlighting potential issues with voice calls on devices with good broadband.

Written by Missy S
Updated over a week ago

Understanding High Packet Loss and High Latency

Understanding why you might encounter high packet loss and latency in your network.

Written by Missy S
Updated over a week ago

Call Negotiation Failures

Troubleshooting and understanding call connection failures.

Written by Missy S
Updated over a week ago

Dropped Calls

Understanding and troubleshooting dropped calls in your network.

Written by Missy S
Updated over a week ago

Poor Audio Quality

Navigating through poor audio quality.

Written by Missy S
Updated over a week ago

Troubleshooting: High Packet Loss and Low Latency

Understanding and troubleshooting high packet loss and low latency in your network, device, or software.

Written by Missy S
Updated over a week ago

Troubleshooting: High Latency and Low Jitter

Understanding high latency and low jitter in your call quality.

Written by Missy S
Updated over a week ago

Troubleshooting: High Latency and High Jitter

Understanding and troubleshooting high latency and high jitter in your calls.

Written by Missy S
Updated over a week ago

High Latency, High Packet Loss & TCP Transport

Understanding UDP and TCP in relation to your call quality.

Written by Missy S
Updated over a week ago