Configuring and Using Aircall

Admins - Configure your Custom Working Hours and Manage Availability

How to configure your user custom working hours via the Aircall Dashboard.

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Written by Veronica R.
Updated this week

Creating Tickets in the Customer Support Portal

Learn how to submit a ticket to our Support team.

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Written by Veronica R.
Updated this week

Porting Your Number to Aircall

Getting started with Porting your existing number to Aircall.

Written by Missy S
Updated this week

Porting FAQ

Find answers to frequently asked questions about porting.

Written by Jordan Williams
Updated this week

How to Initiate a Number Portability Check

Learn how to submit a portability check.

Written by Missy S
Updated this week

How to Obtain a Porting Update

Learn more about obtaining updates on your porting status.

Written by Jordan Williams
Updated this week

Common Porting Rejections

Understand how to resolve a porting rejection.

Written by Missy S
Updated this week

Porting Away Your Aircall Numbers

Understanding the process of porting your numbers to a new provider.

Written by Missy S
Updated this week

Unable to use the Aircall Phone Web Application or the Aircall Dashboard when Cookies are blocked

Understanding the limitations when cookies are disabled on Aircall Phone Web App and Dashboard

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Written by Catalina Balan
Updated this week

Longest Idle Time

Learn more about the Longest Idle Time ringing rule.

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Written by Veronica R.
Updated this week

Why Can't I Sign In To the Aircall Dashboard?

Learn more about why you may not have access to the Aircall Dashboard.

Written by Jordan Williams
Updated this week

Adding New Users in the Dashboard

Learn how to create and configure a new user in your Aircall account.

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Written by Veronica R.
Updated this week

Teams in the Dashboard

Manage Teams in the Dashboard

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Written by Veronica R.
Updated this week

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.

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Written by Catalina Balan
Updated this week

Admins - Deleting Users

How to delete a user in Aircall.

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Written by Veronica R.
Updated this week

Resending User Invitations

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Written by Catalina Balan
Updated this week

Configuring Numbers: Call Distribution

Learn how to set up Call Distribution for a Number.

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Written by Veronica R.
Updated this week

Updating Your Aircall Account Email Address

Instructions on updating your email address in The Aircall Dashboard.

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Written by Veronica R.
Updated this week

Enabling or Removing Admin Privileges

How to toggle on or off Admin privileges.

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Written by Catalina Balan
Updated this week

Priority Lines

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.

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Written by Catalina Balan
Updated this week

Respect Queuing Time - RQT

Learning how to manage the RQT feature within your call distribution.

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Written by Catalina Balan
Updated this week

Setting up your Email Notification Preferences

How to set up your email notifications in the Aircall Dashboard and the Aircall Phone.

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Written by Catalina Balan
Updated this week

Adding a Team

Learn how to add a new Team through the Dashboard.

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Written by Catalina Balan
Updated this week

Logging into the Aircall Dashboard

How to login to the Aircall Dashboard (for admin users only).

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Written by Veronica R.
Updated this week

Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.

Written by Missy S
Updated this week

Aircall User Extensions

How to use Aircall user extensions.

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Written by Veronica R.
Updated this week

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.

Written by Missy S
Updated this week

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall's Jira ticketing platform.

Written by Maddie F.
Updated this week

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.

Written by Missy S
Updated this week

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.

Written by Missy S
Updated this week

Changing or Resetting a Password

How to change or reset your password.

Written by Missy S
Updated this week

Making and Receiving Calls

Taking the first steps towards using Aircall.

Written by Missy S
Updated this week

Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.

Written by Missy S
Updated this week

Network Requirements and Recommendations

A guide to setting up your Network for success with Aircall.

Written by Missy S
Updated this week

Network Configuration: Setting Up a QoS

Setting up a QoS for your network.

Written by Missy S
Updated this week

Troubleshooting a QoS Configuration on Windows

How to setup a QoS on Windows.

Written by Missy S
Updated this week

Setting up a QoS on Cisco Meraki for Aircall

How to setup a QoS on a Cisco Meraki Router.

Written by Missy S
Updated this week

Setting up a QoS on the Ubiquiti EdgeRouter Pro for Aircall

How to set up a QoS on the Ubiquiti EdgeRouter Pro.

Written by Missy S
Updated this week

Setting Up a QoS: Ubiquiti UniFi for Aircall

How to set up a QoS on Ubiquiti UniFi.

Written by Missy S
Updated this week

Configuring your Headset in Aircall

Learn how to setup a new headset device with your Aircall Phone.

Written by Missy S
Updated this week

Sound Settings in Google Chrome & Aircall

How to allow your sound through Aircall in Google Chrome.

Written by Missy S
Updated this week

Security, Privacy, and your Headset

Providing access to your headset through security & privacy settings of your computer.

Written by Missy S
Updated this week

Audio Management and Troubleshooting

Tips to helping you resolve sound issues in Aircall.

Written by Missy S
Updated this week

Device & Headset Recommendations

Setting up your device and headset for use with Aircall.

Written by Missy S
Updated this week

Setting Up Your Headset (Windows & Mac)

How to set up your headset according to your operating system.

Written by Missy S
Updated this week

High-Speed Broadband; Low-Quality Calls

Highlighting potential issues with voice calls on devices with good broadband.

Written by Missy S
Updated this week

Understanding High Packet Loss and High Latency

Understanding why you might encounter high packet loss and latency in your network.

Written by Missy S
Updated this week

Call Negotiation Failures

Troubleshooting and understanding call connection failures.

Written by Missy S
Updated this week

Dropped Calls

Understanding and troubleshooting dropped calls in your network.

Written by Missy S
Updated this week

Poor Audio Quality

Navigating through poor audio quality.

Written by Missy S
Updated this week

Troubleshooting: High Packet Loss and Low Latency

Understanding and troubleshooting high packet loss and low latency in your network, device, or software.

Written by Missy S
Updated this week

Troubleshooting: High Latency and Low Jitter

Understanding high latency and low jitter in your call quality.

Written by Missy S
Updated this week

Troubleshooting: High Latency and High Jitter

Understanding and troubleshooting high latency and high jitter in your calls.

Written by Missy S
Updated this week

High Latency, High Packet Loss & TCP Transport

Understanding UDP and TCP in relation to your call quality.

Written by Missy S
Updated this week

Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More

How to access and export data and delete recordings.

Written by Maddie F.
Updated this week

Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More

How to access and export data and delete recordings.

Written by Maddie F.
Updated this week

Why are my calls not recording?

Understanding the limitations of call recordings.

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Written by Veronica R.
Updated this week

Listening to Call Recordings and Voicemails

How to access, listen to, and download call recordings and voicemails.

Written by Maddie F.
Updated this week

Listening to Call Recordings and Voicemails

How to access, listen to, and download call recordings and voicemails.

Written by Maddie F.
Updated this week