Configuring and Using Aircall

Admins - Configure your Custom Working Hours and Manage Availability

How to configure your user custom working hours via the Aircall Dashboard.

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Written by Veronica R.
Updated over a week ago

Creating Tickets in the Customer Support Portal

Learn how to submit a ticket to our Support team.

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Written by Veronica R.
Updated over a week ago

Porting Your Number to Aircall

Getting started with Porting your existing number to Aircall.

Written by Missy S
Updated over a week ago

Porting FAQ

Find answers to frequently asked questions about porting.

Written by Jordan Williams
Updated over a week ago

How to Initiate a Number Portability Check

Learn how to submit a portability check.

Written by Missy S
Updated over a week ago

How to Obtain a Porting Update

Learn more about obtaining updates on your porting status.

Written by Jordan Williams
Updated over a week ago

Common Porting Rejections

Understand how to resolve a porting rejection.

Written by Missy S
Updated over a week ago

Porting Away Your Aircall Numbers

Understanding the process of porting your numbers to a new provider.

Written by Missy S
Updated over a week ago

Longest Idle Time

Learn more about the Longest Idle Time ringing rule.

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Written by Veronica R.
Updated over a week ago

Why Can't I Sign In To the Aircall Dashboard?

Learn more about why you may not have access to the Aircall Dashboard.

Written by Jordan Williams
Updated over a week ago

Adding New Users in the Dashboard

Learn how to create and configure a new user in your Aircall account.

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Written by Veronica R.
Updated over a week ago

Teams in the Dashboard

Manage Teams in the Dashboard

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Written by Veronica R.
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.

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Written by Catalina Balan
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.

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Written by Veronica R.
Updated over a week ago

Resending User Invitations

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Written by Catalina Balan
Updated over a week ago

Configuring Numbers: Call Distribution

Learn how to set up Call Distribution for a Number.

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Written by Veronica R.
Updated over a week ago

Updating Your Aircall Account Email Address

Instructions on updating your email address in The Aircall Dashboard.

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Written by Veronica R.
Updated over a week ago

Enabling or Removing Admin Privileges

How to toggle on or off Admin privileges.

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Written by Catalina Balan
Updated over a week ago

Priority Lines

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.

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Written by Catalina Balan
Updated over a week ago

Respect Queuing Time - RQT

Learning how to manage the RQT feature within your call distribution.

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Written by Catalina Balan
Updated over a week ago

Setting up your Email Notification Preferences

How to set up your email notifications in the Aircall Dashboard and the Aircall Phone.

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Written by Catalina Balan
Updated over a week ago

Adding a Team

Learn how to add a new Team through the Dashboard.

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Written by Catalina Balan
Updated over a week ago

Enabling or Removing Admin Privileges

How to toggle on or off Admin privileges.

Written by Maddie F.
Updated over a week ago

Priority Lines

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.

Written by Jordan Williams
Updated over a week ago

Resending User Invitations

Learn how to resend an invite to a user you've recently added!

Written by Maddie F.
Updated over a week ago

Longest Idle Time

Learn more about the Longest Idle Time ringing rule.

Written by Jordan Williams
Updated over a week ago

Respect Queuing Time (RQT)

Learning how to manage the RQT feature within your call distribution.

Written by Missy S
Updated over a week ago

Logging into the Aircall Dashboard

How to login to the Aircall Dashboard (for admin users only).

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Written by Veronica R.
Updated over a week ago

Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.

Written by Missy S
Updated over a week ago

Aircall User Extensions

How to use Aircall user extensions.

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Written by Veronica R.
Updated over a week ago

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.

Written by Missy S
Updated over a week ago

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall's Jira ticketing platform.

Written by Maddie F.
Updated over a week ago

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.

Written by Missy S
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.

Written by Missy S
Updated over a week ago

Logging into The Aircall Dashboard

How to login to the Aircall Dashboard (for Admin users only).

Written by Missy S
Updated over a week ago

Admins - Configuring and Adding New Users

Adding a new user, or configuring an existing one - we got your back.

Written by Missy S
Updated over a week ago

Adding a Team

Learn how to add a new Team through your Dashboard.

Written by Missy S
Updated over a week ago

Setting up your Email Notification Preferences

How to setup your email notifications in the Aircall Dashboard and the Aircall Phone.

Written by Missy S
Updated over a week ago

Admins - Configure Your Custom Working Hours

How to configure your user custom working hours via the admin Dashboard

Written by Missy S
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.

Written by Missy S
Updated over a week ago

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.

Written by Missy S
Updated over a week ago

Updating Your Aircall Account Email Address

Instructions on updating your email address in The Aircall Dashboard.

Written by Maddie F.
Updated over a week ago

Changing or Resetting a Password

How to change or reset your password.

Written by Missy S
Updated over a week ago

Making and Receiving Calls

Taking the first steps towards using Aircall.

Written by Missy S
Updated over a week ago

Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.

Written by Missy S
Updated over a week ago

Aircall User Extensions

How to use Aircall User Extensions.

Written by Missy S
Updated over a week ago

Network Requirements and Recommendations

A guide to setting up your Network for success with Aircall.

Written by Missy S
Updated over a week ago

Network Configuration: Setting Up a QoS

Setting up a QoS for your network.

Written by Missy S
Updated over a week ago

Troubleshooting a QoS Configuration on Windows

How to setup a QoS on Windows.

Written by Missy S
Updated over a week ago

Setting up a QoS on Cisco Meraki for Aircall

How to setup a QoS on a Cisco Meraki Router.

Written by Missy S
Updated over a week ago

Setting up a QoS on the Ubiquiti EdgeRouter Pro for Aircall

How to set up a QoS on the Ubiquiti EdgeRouter Pro.

Written by Missy S
Updated over a week ago

Setting Up a QoS: Ubiquiti UniFi for Aircall

How to set up a QoS on Ubiquiti UniFi.

Written by Missy S
Updated over a week ago

Configuring your Headset in Aircall

Learn how to setup a new headset device with your Aircall Phone.

Written by Missy S
Updated over a week ago

Sound Settings in Google Chrome & Aircall

How to allow your sound through Aircall in Google Chrome.

Written by Missy S
Updated over a week ago

Security, Privacy, and your Headset

Providing access to your headset through security & privacy settings of your computer.

Written by Missy S
Updated over a week ago

Audio Management and Troubleshooting

Tips to helping you resolve sound issues in Aircall.

Written by Missy S
Updated over a week ago

Device & Headset Recommendations

Setting up your device and headset for use with Aircall.

Written by Missy S
Updated over a week ago

Setting Up Your Headset (Windows & Mac)

How to set up your headset according to your operating system.

Written by Missy S
Updated over a week ago

High-Speed Broadband; Low-Quality Calls

Highlighting potential issues with voice calls on devices with good broadband.

Written by Missy S
Updated over a week ago

Understanding High Packet Loss and High Latency

Understanding why you might encounter high packet loss and latency in your network.

Written by Missy S
Updated over a week ago

Call Negotiation Failures

Troubleshooting and understanding call connection failures.

Written by Missy S
Updated over a week ago

Dropped Calls

Understanding and troubleshooting dropped calls in your network.

Written by Missy S
Updated over a week ago

Poor Audio Quality

Navigating through poor audio quality.

Written by Missy S
Updated over a week ago

Troubleshooting: High Packet Loss and Low Latency

Understanding and troubleshooting high packet loss and low latency in your network, device, or software.

Written by Missy S
Updated over a week ago

Troubleshooting: High Latency and Low Jitter

Understanding high latency and low jitter in your call quality.

Written by Missy S
Updated over a week ago

Troubleshooting: High Latency and High Jitter

Understanding and troubleshooting high latency and high jitter in your calls.

Written by Missy S
Updated over a week ago

High Latency, High Packet Loss & TCP Transport

Understanding UDP and TCP in relation to your call quality.

Written by Missy S
Updated over a week ago

Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More

How to access and export data and delete recordings.

Written by Maddie F.
Updated over a week ago

Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More

How to access and export data and delete recordings.

Written by Maddie F.
Updated over a week ago

Why are my calls not recording?

Understanding the limitations of call recordings.

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Written by Veronica R.
Updated over a week ago

Listening to Call Recordings and Voicemails

How to access, listen to, and download call recordings and voicemails.

Written by Maddie F.
Updated over a week ago

Listening to Call Recordings and Voicemails

How to access, listen to, and download call recordings and voicemails.

Written by Maddie F.
Updated over a week ago