Configuring and Using Aircall

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall.

Jordan Williams avatar Maddie F. avatar Missy S avatar +2
64 articles in this collection
Written by Jordan Williams, Maddie F., Missy S and 2 others
Configuring your Aircall Account

Adding New Users in the Dashboard (new Dashboard early access)

Learn how to create and configure a new user in your Aircall account.
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Written by Veronica R.
Updated over a week ago

Teams in the Dashboard (new Dashboard early access)

Manage Teams in the Dashboard
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Written by Veronica R.
Updated over a week ago

User vs. Admin - What's the difference? (new Dashboard early access)

Understanding the difference between Admins and Users.
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Written by Catalina Balan
Updated over a week ago

Resending User Invitations (new Dashboard early access)

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Written by Catalina Balan
Updated over a week ago

Configuring Numbers: Call Distribution (new Dashboard early access)

Learn how to set up Call Distribution for a Number.
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Written by Veronica R.
Updated over a week ago

Updating Your Aircall Account Email Address (new Dashboard early access)

Instructions on updating your email address in The Aircall Dashboard.
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Written by Veronica R.
Updated over a week ago

Enabling or Removing Admin Privileges (new Dashboard early access)

How to toggle on or off Admin privileges.
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Written by Catalina Balan
Updated over a week ago

Priority Lines (new Dashboard early access)

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.
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Written by Catalina Balan
Updated over a week ago

Respect Queuing Time- RQT (new Dashboard early access)

Learning how to manage the RQT feature within your call distribution.
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Written by Catalina Balan
Updated over a week ago

Setting up your Email Notification Preferences (new Dashboard early access)

How to set up your email notifications in the Aircall Dashboard and the Aircall Phone.
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Written by Catalina Balan
Updated over a week ago

Adding a Team (new Dashboard early access)

Learn how to add a new Team through the Dashboard.
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Written by Catalina Balan
Updated over a week ago

Enabling or Removing Admin Privileges

How to toggle on or off Admin privileges.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Priority Lines

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Resending User Invitations

Learn how to resend an invite to a user you've recently added!
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Longest Idle Time

Learn more about the Longest Idle Time ringing rule.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Respect Queuing Time (RQT)

Learning how to manage the RQT feature within your call distribution.
Missy S avatar
Written by Missy S
Updated over a week ago

Logging into the Aircall Dashboard (new Dashboard early access)

How to login to the Aircall Dashboard (for Admin users only).
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Written by Veronica R.
Updated over a week ago

Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall User Extensions (new Dashboard early access)

How to use Aircall User Extensions.
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Written by Veronica R.
Updated over a week ago

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.
Missy S avatar
Written by Missy S
Updated over a week ago

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall's Jira ticketing platform.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.
Missy S avatar
Written by Missy S
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.
Missy S avatar
Written by Missy S
Updated over a week ago

Logging into The Aircall Dashboard

How to login to the Aircall Dashboard (for Admin users only).
Missy S avatar
Written by Missy S
Updated over a week ago

Admins - Configuring and Adding New Users

Adding a new user, or configuring an existing one - we got your back.
Missy S avatar
Written by Missy S
Updated over a week ago

Adding a Team

Learn how to add a new Team through your Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago

Setting up your Email Notification Preferences

How to setup your email notifications in the Aircall Dashboard and the Aircall Phone.
Missy S avatar
Written by Missy S
Updated over a week ago

Admins - Configure Your Custom Working Hours

How to configure your user custom working hours via the admin Dashboard
Missy S avatar
Written by Missy S
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Updating Your Aircall Account Email Address

Instructions on updating your email address in The Aircall Dashboard.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Changing or Resetting a Password

How to change or reset your password.
Missy S avatar
Written by Missy S
Updated over a week ago

Making and Receiving Calls

Taking the first steps towards using Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall User Extensions

How to use Aircall User Extensions.
Missy S avatar
Written by Missy S
Updated over a week ago