Configuring and Using Aircall

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall.

Jordan Williams avatar Melissa Strong avatar
44 articles in this collection
Written by Jordan Williams and Melissa Strong
Configuring your Aircall Account

Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.
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Written by Melissa Strong
Updated over a week ago

Respect Queuing Time (RQT)

Learning how to manage the RQT within your call distribution.
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Written by Melissa Strong
Updated over a week ago

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.
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Written by Melissa Strong
Updated over a week ago

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall/Jira ticketing platform.
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Written by Melissa Strong
Updated this week

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.
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Written by Melissa Strong
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.
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Written by Melissa Strong
Updated over a week ago

Logging into The Aircall Dashboard

How to login to the Aircall Dashboard (for Admin users only).
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Written by Melissa Strong
Updated over a week ago

Admins - Configuring and Adding New Users

Adding a new user, or configuring an existing one - we got your back.
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Written by Melissa Strong
Updated over a week ago

Adding a Team

Learn how to add a new Team through your Dashboard.
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Written by Melissa Strong
Updated over a week ago

Setting up your Email Notification Preferences

How to setup your email notifications in the Aircall Dashboard and the Aircall Phone.
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Written by Melissa Strong
Updated over a week ago

Admins - Configure Your Custom Working Hours

How to configure your user custom working hours via the admin Dashboard
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Written by Melissa Strong
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.
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Written by Melissa Strong
Updated over a week ago

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.
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Written by Melissa Strong
Updated over a week ago

Updating Your Aircall Account Email address

Instructions on updating your email address in The Aircall Dashboard.
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Written by Melissa Strong
Updated over a week ago

Changing or Resetting a Password

How to change or reset your password.
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Written by Melissa Strong
Updated over a week ago

Making and Receiving Calls

Taking the first steps towards using Aircall.
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Written by Melissa Strong
Updated over a week ago

Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.
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Written by Melissa Strong
Updated over a week ago

Aircall Extension Numbers

How to use Aircall Extension Numbers.
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Written by Melissa Strong
Updated over a week ago