Aircall

How to configure your user custom working hours via the Aircall Dashboard.

Admins - Configure your Custom Working Hours and Manage Availability

Jordan Williams

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall. 

Configuring and Using Aircall

Learn about useful information to consider when preparing to submit a porting request for US phone numbers to Aircall.

US Porting Requests

Getting started with Porting your existing number to Aircall.

Porting Your Number to Aircall

Learn about useful information to consider when preparing to submit a porting request for Spanish phone numbers to Aircall.

Spain Porting Requests

Find answers to frequently asked questions about porting.

Porting FAQ

How to Initiate a Number Portability Check

Learn more about obtaining updates on your porting status.

How to Obtain a Porting Update

Understand how to resolve a porting rejection.

Common Porting Rejections

Understanding the process of porting your numbers to a new provider.

Porting Away Your Aircall Numbers

Learn about useful information to consider when preparing to submit a porting request for Singapore phone numbers to Aircall.

Singapore Porting Requests

Learn about useful information to consider when preparing to submit a porting request for UK phone numbers to Aircall.

UK Porting Requests

Learn about useful information to consider when preparing to submit a porting request for French phone numbers to Aircall.

French Porting Requests

Learn about useful information to consider when preparing to submit a porting request for German phone numbers to Aircall.

German Porting Requests

Learn about useful information to consider when preparing to submit a porting request for Australian phone numbers to Aircall.

Australia Porting Requests

Number Porting

Understanding the limitations when cookies are disabled on Aircall Phone Web App and Dashboard

Unable to use the Aircall Phone Web Application or the Aircall Dashboard when Cookies are blocked

Learn more about the Longest Idle Time ringing rule.

Longest Idle Time

Learn more about why you may not have access to the Aircall Dashboard.

Why Can't I Sign In To the Aircall Dashboard?

Learn how to create and configure a new user in your Aircall account.

Adding New Users in the Dashboard

Learn more about how Aircall will be migrating your tickets to our new Support Portal.

Migration of Tickets to Aircall's New Support Portal

Learn more about who can use Aircall's Support Portal, and how to reach out for help signing in.

Issues Logging Into Aircall's Support Portal

Teams in the Dashboard

Understanding the difference between the four different user roles.

Agent, Admin, Owner, and Supervisor - What's the difference?

Learn more about how to speak with Support if you do not have an Aircall account.

How to Contact Support if I Do Not Have an Aircall Account

Admins - Deleting Users

A quick guide to logging in and using Aircall's ticketing platform.

Using Aircall's Support Portal

Resending User Invitations

Learn how to set up Call Distribution for a Number.

Configuring Numbers: Call Distribution

Instructions on updating your email address in The Aircall Dashboard.

Updating Your Aircall Account Email Address

How to toggle on or off Admin privileges.

Enabling or Removing Admin Privileges

Understanding Aircall's New Call Routing

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.

Priority Lines

Learning how to manage the RQT feature within your call distribution.

Respect Queuing Time - RQT

How to set up your email notifications in the Aircall Dashboard and the Aircall Phone.

Setting up your Email Notification Preferences

Learn how to add a new Team through the Dashboard.

Adding a Team

Learn more about using SAML authentication with Aircall.

Aircall and SAML Authentication

How to login to the Aircall Dashboard (for Admins and Supervisors only).

Logging into the Aircall Dashboard

Setting up the closest media server in the Desktop Phone to improve your Call Quality.

Setting Up Connection Roaming

Aircall User Extensions

An Admin Guide to Unblocking Aircall from Windows Defender.

Unblocking Aircall from Windows Defender

A quick guide on getting in touch with The Aircall Support Team.

Contacting Support

Diving deeper into understanding your call distribution and routing in Aircall.

Understanding Call Routing

Changing or Resetting a Password

Taking the first steps towards using Aircall.

Making and Receiving Calls

As a User, learn how to configure your custom working hours from the phone.

Users - Configure Your Custom Working Hours

Configuring your Aircall Account

A guide to setting up your Network for success with Aircall.

Network Requirements and Recommendations

Network Configuration: Setting Up a QoS

Troubleshooting a QoS Configuration on Windows

How to setup a QoS on a Cisco Meraki Router.

Setting up a QoS on Cisco Meraki for Aircall

How to set up a QoS on the Ubiquiti EdgeRouter Pro.

Setting up a QoS on the Ubiquiti EdgeRouter Pro for Aircall

Setting Up a QoS: Ubiquiti UniFi for Aircall

Network Best Practices

Learn how to setup a new headset device with your Aircall Phone.

Configuring your Headset in Aircall

How to allow your sound through Aircall in Google Chrome.

Sound Settings in Google Chrome & Aircall

Providing access to your headset through security & privacy settings of your computer.

Security, Privacy, and your Headset

Tips to helping you resolve sound issues in Aircall.

Audio Management and Troubleshooting

Learn more about using your headset controls during calls with Aircall.

Headset Controls with Aircall

Setting up your device and headset for use with Aircall.

Device & Headset Recommendations

How to set up your headset according to your operating system.

Setting Up Your Headset (Windows & Mac)

Audio Management

Highlighting potential issues with voice calls on devices with good broadband.

High-Speed Broadband; Low-Quality Calls

Understanding why you might encounter high packet loss and latency in your network.

Understanding High Packet Loss and High Latency

Troubleshooting and understanding call connection failures.

Call Negotiation Failures

Understanding and troubleshooting dropped calls in your network.

Dropped Calls

Poor Audio Quality

Understanding and troubleshooting high packet loss and low latency in your network, device, or software.