Configuring and Using Aircall

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall.

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60 articles in this collection
Written by Jordan Williams
Configuring your Aircall Account

Unable to use the Aircall Phone Web Application or the Aircall Dashboard when Cookies are blocked

Understanding the limitations when cookies are disabled on Aircall Phone Web App and Dashboard
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Written by Jordan Williams
Updated this week

Longest Idle Time

Learn more about the Longest Idle Time ringing rule.
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Written by Jordan Williams
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Why Can't I Sign In To the Aircall Dashboard?

Learn more about why you may not have access to the Aircall Dashboard.
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Written by Jordan Williams
Updated this week

Adding New Users in the Dashboard

Learn how to create and configure a new user in your Aircall account.
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Written by Jordan Williams
Updated this week

Migration of Tickets to Aircall's New Support Portal

Learn more about how Aircall will be migrating your tickets to our new Support Portal.
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Written by Jordan Williams
Updated this week

Issues Logging Into Aircall's Support Portal

Learn more about who can use Aircall's Support Portal, and how to reach out for help signing in.
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Written by Jordan Williams
Updated this week

Teams in the Dashboard

Manage Teams in the Dashboard
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Written by Jordan Williams
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User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.
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Written by Jordan Williams
Updated this week

How to Contact Support if I Do Not Have an Aircall Account

Learn more about how to speak with Support if you do not have an Aircall account.
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Written by Jordan Williams
Updated this week

Admins - Deleting Users

How to delete a user in Aircall.
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Written by Jordan Williams
Updated this week

Using Aircall's Support Portal

A quick guide to logging in and using Aircall's ticketing platform.
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Written by Jordan Williams
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Resending User Invitations

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Written by Jordan Williams
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Configuring Numbers: Call Distribution

Learn how to set up Call Distribution for a Number.
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Written by Jordan Williams
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Updating Your Aircall Account Email Address

Instructions on updating your email address in The Aircall Dashboard.
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Written by Jordan Williams
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Enabling or Removing Admin Privileges

How to toggle on or off Admin privileges.
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Written by Jordan Williams
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Priority Lines

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.
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Written by Jordan Williams
Updated this week

Respect Queuing Time - RQT

Learning how to manage the RQT feature within your call distribution.
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Written by Jordan Williams
Updated this week

Setting up your Email Notification Preferences

How to set up your email notifications in the Aircall Dashboard and the Aircall Phone.
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Written by Jordan Williams
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Adding a Team

Learn how to add a new Team through the Dashboard.
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Written by Jordan Williams
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Logging into the Aircall Dashboard

How to login to the Aircall Dashboard (for admin users only).
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Written by Jordan Williams
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Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.
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Written by Jordan Williams
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Aircall User Extensions

How to use Aircall user extensions.
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Written by Jordan Williams
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Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.
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Written by Jordan Williams
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Contacting Support

A quick guide on getting in touch with The Aircall Support Team.
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Written by Jordan Williams
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Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.
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Written by Jordan Williams
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Changing or Resetting a Password

How to change or reset your password.
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Written by Jordan Williams
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Making and Receiving Calls

Taking the first steps towards using Aircall.
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Written by Jordan Williams
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Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.
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Written by Jordan Williams
Updated this week