Configuring and Using Aircall

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall.

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44 articles in this collection
Written by Missy Strong and Jordan Williams
Configuring your Aircall Account

Respect Queuing Time (RQT)

Learning how to manage the RQT within your call distribution.
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Written by Missy Strong
Updated over a week ago

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.
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Written by Missy Strong
Updated over a week ago

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall/Jira ticketing platform.
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Written by Missy Strong
Updated this week

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.
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Written by Missy Strong
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.
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Written by Missy Strong
Updated over a week ago

Logging into The Aircall Dashboard

How to login to the Aircall Dashboard (for Admin users only).
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Written by Missy Strong
Updated over a week ago

Admins - Configuring and Adding New Users

Adding a new user, or configuring an existing one - we got your back.
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Written by Missy Strong
Updated over a week ago

Adding a Team

Learn how to add a new Team through your Dashboard.
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Written by Missy Strong
Updated over a week ago

Setting up your Email Notification Preferences

How to setup your email notifications in the Aircall Dashboard and the Aircall Phone.
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Written by Missy Strong
Updated over a week ago

Admins- Configure Your Custom Working Hours

How to configure your user custom working hours via the admin Dashboard
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Written by Missy Strong
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.
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Written by Missy Strong
Updated over a week ago

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.
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Written by Missy Strong
Updated over a week ago

Updating Your Aircall Account Email address

Instructions on updating your email address in The Aircall Dashboard.
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Written by Missy Strong
Updated over a week ago

Changing or Resetting a Password

How to change or reset your password.
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Written by Missy Strong
Updated over a week ago

Making and Receiving Calls

Taking the first steps towards using Aircall.
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Written by Missy Strong
Updated over a week ago

(Users) Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.
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Written by Missy Strong
Updated over a week ago

Aircall Extension Numbers

How to use Aircall Extension Numbers.
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Written by Missy Strong
Updated over a week ago