Configuring and Using Aircall

Guides, tips, and answers to frequently asked questions to help users and administrators make the most of Aircall.

Jordan Williams avatar Maddie F. avatar Missy S avatar
48 articles in this collection
Written by Jordan Williams, Maddie F., and Missy S
Configuring your Aircall Account

Enabling or Removing Admin Privileges

How to toggle on or off Admin privileges.
Maddie F. avatar
Written by Maddie F.
Updated this week

Priority Lines

Learn more about how to prioritize specific Aircall numbers using the Priority Line feature.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Resending User Invitations

Learn how to resend an invite to a user you've recently added!
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Longest Idle Time

Learn more about the Longest Idle Time ringing rule.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Respect Queuing Time (RQT)

Learning how to manage the RQT feature within your call distribution.
Missy S avatar
Written by Missy S
Updated this week

Setting Up Connection Roaming

Setting up the closest media server in the Desktop Phone to improve your Call Quality.
Missy S avatar
Written by Missy S
Updated over a week ago

Unblocking Aircall from Windows Defender

An Admin Guide to Unblocking Aircall from Windows Defender.
Missy S avatar
Written by Missy S
Updated over a week ago

Setting Up Your Aircall Support Ticket Account in Jira

A quick guide to setting up your access on the Aircall/Jira ticketing platform.
Missy S avatar
Written by Missy S
Updated over a week ago

Contacting Support

A quick guide on getting in touch with The Aircall Support Team.
Missy S avatar
Written by Missy S
Updated over a week ago

User vs. Admin - What's the difference?

Understanding the difference between Admins and Users.
Missy S avatar
Written by Missy S
Updated this week

Logging into The Aircall Dashboard

How to login to the Aircall Dashboard (for Admin users only).
Missy S avatar
Written by Missy S
Updated over a week ago

Admins - Configuring and Adding New Users

Adding a new user, or configuring an existing one - we got your back.
Missy S avatar
Written by Missy S
Updated over a week ago

Adding a Team

Learn how to add a new Team through your Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago

Setting up your Email Notification Preferences

How to setup your email notifications in the Aircall Dashboard and the Aircall Phone.
Missy S avatar
Written by Missy S
Updated over a week ago

Admins - Configure Your Custom Working Hours

How to configure your user custom working hours via the admin Dashboard
Missy S avatar
Written by Missy S
Updated over a week ago

Admins - Deleting Users

How to delete a user in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Understanding Call Routing

Diving deeper into understanding your call distribution and routing in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Updating Your Aircall Account Email Address

Instructions on updating your email address in The Aircall Dashboard.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Changing or Resetting a Password

How to change or reset your password.
Missy S avatar
Written by Missy S
Updated over a week ago

Making and Receiving Calls

Taking the first steps towards using Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Users - Configure Your Custom Working Hours

As a User, learn how to configure your custom working hours from the phone.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall User Extensions

How to use Aircall User Extensions.
Missy S avatar
Written by Missy S
Updated this week