Aircall

Jordan Williams

Guides, tips, and answers to questions aimed to help Administrators understand and make the most of Aircall's Dashboard.

The Aircall Dashboard

How to clear Google Chrome's Cache and Cookies.

Google Chrome: Clearing Cache & Cookies

How to allow Aircall emails so you do not miss important messages.

Troubleshooting Aircall Emails

Troubleshooting

Learn how to Export data from Aircall Analytics to gain more insights into calls and agent activity.

Export Data Options in Aircall Analytics

Learn more about the "Disconnect by" field in Analytics+.

Why is the Disconnected by field not showing data?

A quick guide explaining what you will find in an export of call data.

Call Data Exports

Everything you need to know about the Monitoring Dashboard of Analytics+.

Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!

Monitoring Dashboard in Analytics+

Learn more about KPI calculation and filtering rules for the Analytics+ and Monitoring sections of the Dashboard.

Further Troubleshooting Analytics+ & Monitoring in the Dashboard

Explore the new Overview section of our Analytics.

New Analytics - Overview Dashboard

Everything you need to know about navigating your Aircall call data through Analytics.

Analytics

Learn how to activate and use Aircall's Activity Feed to your advantage.

Aircall's Activity Feed

Using Stats Overview to monitor your calling activity.

Calls Overview & Statistics

Learn how to use filters in your Analytics to hone in on your call data.

Analytics & Applying Filters

A guide to understanding missed call reasons.

Missed & Abandoned Call Classifications

Discover the Call History section of the Dashboard.

Call History in the Dashboard

Monitoring and Reporting

Learn how to create a new number in the Dashboard, using our new workflow.

Creating a New Number in Aircall (New Workflow)

Learn more about Aircall's audio files requirements and recommendations.

Audio Files Requirements and Recommendations

Number Masking

How to verify numbers requiring regulatory information as an admin user.

Verifying your Aircall Number through the Dashboard

Discover the Numbers section in the Aircall Dashboard.

Numbers in the Admin Dashboard

Learn how to set up your phone number's music, messages, and voicemail.

Configuring Numbers: Voicemail, Music, and Messages

Learn how to configure phone number settings in the Dashboard.

Configuring Numbers: Number Settings

Learn how to manage the Integrations, Business Hours and Teams & Users for your Number

Configuring Numbers: Integrations, Business Hours and Teams & Users

To be compliant with local telephony regulations, Regulatory Data is required per Number Type and Country to purchase and use your Aircall Phone Number.

Phone Numbers Regulatory Requirements

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. Classic numbers.

Aircall Phone Number Types

Learn how to set up your IVR Number in Aircall.

Configuring an IVR Number in Aircall

Learn more about why numbers may end up flagged as Spam.

Why is My Number Displaying as Spam?

Learn how to set up your call distribution, number settings, music & messages.

Setting up your Aircall Number

Learn how to set up your Aircall number for outbound calling only.

Enabling Your Number for Outgoing Calling Only

Learn how to create a new number in the Dashboard.

Creating a New Number in Aircall

Callback Requests

A quick "how-to" on deleting your Aircall Number.

Deleting your Aircall Number

How to activate call recording for inbound and outbound calls.

Activating the Call Recording Feature

How to configure your phone line's business hours.

Configuring your Aircall Phone Line Business Hours

Learn how to switch your IVR phone number back to a classic phone number.

Switching your IVR Number back to a Classic Number

Learn how to block a phone number through the Dashboard.

How do I block a phone number?

Learn how you can activate, set up, and utilize this useful data-driven feature.

Mandatory Call Tagging

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers

Australian Toll-Free and Special Numbers Restrictions

Caller ID

Understanding International Numbering formats.

What is E.164 Format?

Learn how to set up and use numbers on your Twilio account with Aircall.

SIP Trunking: Using your Twilio Numbers with Aircall

My Aircall Numbers

Get Help or submit Feedback directly from the Admin Dashboard.

Submitting Feedback and Contacting Support from the Dashboard

Learn how to change the language of the Aircall Dashboard.

Changing the Language of the Aircall Dashboard

Learn how to configure your integration, generate API keys, and discover new integrations.

Integrations and API

Learn more about Aircall's Dashboard roles.

Dashboard Roles

Welcome to the new Aircall Admin Dashboard! 🎉  Explore the updates and improvements we have made.

The New Aircall Dashboard

Using Teams to enhance your Phone Number coverage.

How to Use Aircall's Team Feature

Learn how to coach your agents through our coaching feature.

Agent Coaching & Listening to Live Calls

Learn how to manage user profiles and settings for yourself and other users in the Aircall Admin Dashboard.

Managing User Profiles and Settings in the Admin Dashboard

Understanding your users Availability Status from Activity Feed.

User Availability from Activity Feed

Learn how to create and edit your tags as an Aircall admin.

Creating and Editing Tags

How to use Call Transcription

Understand how to recover a deleted phone number in Aircall.

Recovering a Deleted Phone Number

Dashboard Features

A guide to updating your credit card information in the Dashboard.

Payment Failure & Updating my Information

Learn about outbound and inbound calling rates in Aircall.

Call Pricing

Learn more about how Aircall is handling taxes.

US Tax and Commissions

Understand how to access and manage your Aircall plan and billing information

My Company: Account Details and Billing Information

A guide to understanding your Aircall invoice.

Understanding my Invoices

Billing

Contact Support

Submit a Porting Request

Find answers and get help from Intercom Support and Community Experts