The Aircall Dashboard

Guides, tips, and answers to questions aimed to help Administrators understand and make the most of Aircall's Dashboard.

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56 articles in this collection
Written by Jordan Williams
Monitoring and Reporting

Export Data Options in Aircall Analytics

Learn how to Export data from Aircall Analytics to gain more insights into calls and agent activity.
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Why is the Disconnected by field not showing data?

Learn more about the "Disconnect by" field in Analytics+.
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Written by Jordan Williams
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Call Data Exports

A quick guide explaining what you will find in an export of call data.
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Written by Jordan Williams
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Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.
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Written by Jordan Williams
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Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!
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Further Troubleshooting Analytics+ & Monitoring in the Dashboard

Learn more about KPI calculation and filtering rules for the Analytics+ and Monitoring sections of the Dashboard.
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Written by Jordan Williams
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New Analytics - Overview Dashboard

Explore the new Overview section of our Analytics.
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Written by Jordan Williams
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Analytics

Everything you need to know about navigating your Aircall call data through Analytics.
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Written by Jordan Williams
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Aircall's Activity Feed

Learn how to activate and use Aircall's Activity Feed to your advantage.
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Written by Jordan Williams
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Calls Overview & Statistics

Using Stats Overview to monitor your calling activity.
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Written by Jordan Williams
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Analytics & Applying Filters

Learn how to use filters in your Analytics to hone in on your call data.
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Written by Jordan Williams
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Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.
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Written by Jordan Williams
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Call Data Exports

A quick guide explaining what you will find in an export of call data.
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Written by Jordan Williams
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Call History in the Dashboard

Discover the Call History section of the Dashboard.
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Written by Jordan Williams
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My Aircall Numbers

Creating a New Number in Aircall (New Workflow)

Learn how to create a new number in the Dashboard, using our new workflow.
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Written by Jordan Williams
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Number Masking

Learn more about Number Masking.
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Verifying your Aircall Number through the Dashboard

How to verify numbers requiring regulatory information as an admin user.
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Written by Jordan Williams
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Numbers in the Admin Dashboard

Discover the Numbers section in the Aircall Dashboard.
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Written by Jordan Williams
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Configuring Numbers: Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.
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Written by Jordan Williams
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Configuring Numbers: Number Settings

Learn how to configure phone number settings in the Dashboard.
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Configuring Numbers: Integrations, Business Hours and Teams & Users

Learn how to manage the Integrations, Business Hours and Teams & Users for your Number
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Written by Jordan Williams
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Phone Numbers Regulatory Requirements

To be compliant with local telephony regulations, Regulatory Data is required per Number Type and Country to purchase and use your Aircall Phone Number.
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Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. Classic numbers.
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Configuring an IVR Number in Aircall

Learn how to set up your IVR Number in Aircall.
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Written by Jordan Williams
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Why is My Number Displaying as Spam?

Learn more about why numbers may end up flagged as Spam.
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Written by Jordan Williams
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Setting up your Aircall Number

Learn how to set up your call distribution, number settings, music & messages.
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Enabling Your Number for Outgoing Calling Only

Learn how to set up your Aircall number for outbound calling only.
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Written by Jordan Williams
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Creating a New Number in Aircall

Learn how to create a new number in the Dashboard.
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Written by Jordan Williams
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Callback Requests

Learn how to use Callback request.
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Written by Jordan Williams
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Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.
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Written by Jordan Williams
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Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.
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Written by Jordan Williams
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Configuring your Aircall Phone Line Business Hours

How to configure your phone line's business hours.
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Written by Jordan Williams
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Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.
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Written by Jordan Williams
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How do I block a phone number?

Learn how to block a phone number through the Dashboard.
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Written by Jordan Williams
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Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.
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Written by Jordan Williams
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Australian Toll-Free and Special Numbers Restrictions

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers
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Written by Jordan Williams
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Caller ID

Learn more about Caller ID restrictions.
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Written by Jordan Williams
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What is E.164 Format?

Understanding International Numbering formats.
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Written by Jordan Williams
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SIP Trunking: Using your Twilio Numbers with Aircall

Learn how to set up and use numbers on your Twilio account with Aircall.
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Written by Jordan Williams
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Dashboard Features

Submitting Feedback and Contacting Support from the Dashboard

Get Help or submit Feedback directly from the Admin Dashboard.
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Changing the Language of the Aircall Dashboard

Learn how to change the language of the Aircall Dashboard.
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Integrations and API

Learn how to configure your integration, generate API keys, and discover new integrations.
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The New Aircall Dashboard

Welcome to the new Aircall Admin Dashboard! 🎉 Explore the updates and improvements we have made.
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Written by Jordan Williams
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How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.
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Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.
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Written by Jordan Williams
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Managing User Profiles and Settings in the Admin Dashboard

Learn how to manage user profiles and settings for yourself and other users in the Aircall Admin Dashboard.
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Written by Jordan Williams
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User Availability from Activity Feed

Understanding your users Availability Status from Activity Feed.
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Written by Jordan Williams
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Creating and Editing Tags

Learn how to create and edit your tags as an Aircall admin.
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Written by Jordan Williams
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Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.
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Written by Jordan Williams
Updated this week