The Aircall Dashboard

Guides, tips, and answers to questions aimed to help Administrators understand and make the most of Aircall's Dashboard.

Louise avatar Jordan Williams avatar Maddie F. avatar +4
87 articles in this collection
Written by Louise, Jordan Williams, Maddie F. and 4 others
Monitoring and Reporting

Why is the Disconnected by field not showing data?

Learn more about the "Disconnect by" field in Analytics+.
Jordan Williams avatar
Written by Jordan Williams
Updated in the last 15 minutes

Call Data Exports

A quick guide explaining what you will find in an export of call data.
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Written by Catalina Balan
Updated over a week ago

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.
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Written by Catalina Balan
Updated in the last hour

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!
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Written by Catalina Balan
Updated over a week ago

Analytics

Everything you need to know about navigating your Aircall call data through Analytics.
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Written by Catalina Balan
Updated over a week ago

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity Feed to your advantage.
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Written by Catalina Balan
Updated over a week ago

Calls Overview & Statistics

Using Stats Overview to monitor your calling activity.
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Written by Catalina Balan
Updated over a week ago

Analytics & Applying Filters

Learn how to use filters in your Analytics to hone in on your call data.
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Written by Catalina Balan
Updated over a week ago

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.
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Written by Catalina Balan
Updated over a week ago

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.
Missy S avatar
Written by Missy S
Updated in the last hour

Call Data Exports

A quick guide explaining what you will find in an export of call data.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!
Missy S avatar
Written by Missy S
Updated over a week ago

Call History in the Dashboard

Discover the Call History section of the Dashboard.
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Written by Veronica R.
Updated over a week ago

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.
Missy S avatar
Written by Missy S
Updated over a week ago

Advanced Analytics & Applying Filters

Learn how to use filters in your Advanced Analytics to hone in on your call data.
Missy S avatar
Written by Missy S
Updated over a week ago

Calls Overview and Statistics

Using Calls & Stats to monitor your calling activity.
Missy S avatar
Written by Missy S
Updated over a week ago

Advanced Analytics

Everything you need to know about navigating your Aircall call data through Advanced Analytics.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity (live) Feed to your advantage.
Missy S avatar
Written by Missy S
Updated over a week ago
My Aircall Numbers

Number Masking

Learn more about Number Masking.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Purchasing & Verifying your Aircall Number through the Dashboard

How to Purchase a new number and verify the address as an admin user.
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Written by Veronica R.
Updated this week

Numbers in the Admin Dashboard

Discover the Numbers section in the Aircall Dashboard.
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Written by Veronica R.
Updated over a week ago

Configuring Numbers: Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.
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Written by Veronica R.
Updated over a week ago

Configuring Numbers: Number Settings

Learn how to configure phone number settings in the Dashboard.
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Written by Veronica R.
Updated over a week ago

Configuring Numbers: Integrations, Business Hours and Teams & Users

Learn how to manage the Integrations, Business Hours and Teams & Users for your Number
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Written by Veronica R.
Updated over a week ago

Address Requirements for Aircall Phone Numbers

Know each specific requirement needed to purchase and activate your Aircall number.
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Written by Catalina Balan
Updated over a week ago

Proof of ID/Address for Aircall Numbers- Why?

A quick overview on why it is necessary to provide a proof of ID and/or an address for your Aircall number.
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Written by Catalina Balan
Updated over a week ago

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. Classic numbers.
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Written by Catalina Balan
Updated this week

Configuring an IVR Number in Aircall

Learn how to set up your IVR Number in Aircall.
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Written by Catalina Balan
Updated over a week ago

Why is My Number Displaying as Spam?

Learn more about why numbers may end up flagged as Spam.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Setting up your Aircall Number

Learn how to set up your call distribution, number settings, music & messages.
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Written by Catalina Balan
Updated over a week ago

Enabling Your Number for Outgoing Calling Only

Learn how to set up your Aircall number for outbound calling only.
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Written by Catalina Balan
Updated over a week ago

Creating a New Number in Aircall

Learn how to create a new number in the Dashboard.
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Written by Catalina Balan
Updated over a week ago

Callback Requests

Learn how to use Callback request.
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Written by Catalina Balan
Updated over a week ago

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.
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Written by Catalina Balan
Updated over a week ago

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.
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Written by Catalina Balan
Updated over a week ago

Configuring your Aircall Phone Line Business Hours

How to configure your phone line's business hours.
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Written by Catalina Balan
Updated over a week ago

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.
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Written by Catalina Balan
Updated over a week ago

How do I block a phone number?

Learn how to block a phone number through the Dashboard.
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Written by Catalina Balan
Updated over a week ago

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.
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Written by Catalina Balan
Updated over a week ago

Australian Toll-Free and Special Numbers Restrictions

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Caller ID

Learn more about Caller ID restrictions.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

What is E.164 Format?

Understanding International Numbering formats.
Missy S avatar
Written by Missy S
Updated over a week ago

Enabling Your Number for Outgoing Calling Only

Learn how to setup your Aircall number only for outbound calling.
Louise avatar
Written by Louise
Updated over a week ago

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. classic numbers.
Missy S avatar
Written by Missy S
Updated over a week ago

Purchasing & Verifying your Aircall Number through the Dashboard

How to Purchase a new number and verify the address as an Admin user.
Missy S avatar
Written by Missy S
Updated over a week ago

Proof of ID/Address for Aircall Numbers- Why?

A quick overview on why it's necessary to provide a proof of ID and/or an address for your Aircall number.
Missy S avatar
Written by Missy S
Updated over a week ago

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.
Missy S avatar
Written by Missy S
Updated over a week ago

Configuring your Aircall Phone Line's Business Hours

How to configure your phone line's business hours.
Missy S avatar
Written by Missy S
Updated over a week ago

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.
Missy S avatar
Written by Missy S
Updated over a week ago

Configuring an IVR Number in Aircall

Learn how to setup your IVR Number in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.
Missy S avatar
Written by Missy S
Updated over a week ago

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.
Missy S avatar
Written by Missy S
Updated over a week ago

Callback Requests

Learning how to use Callback Request.
Missy S avatar
Written by Missy S
Updated over a week ago

Setting up Your Aircall Number

Learn how to setup your call distribution, number settings, music & messages.
Missy S avatar
Written by Missy S
Updated over a week ago

Creating a New Number in Aircall

Learn how to create a new number in The Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago

Address Requirements for Aircall Phone Numbers

Know each specific requirement needed to purchase and activate your Aircall number.
Missy S avatar
Written by Missy S
Updated over a week ago

Downloading your Call Data & Recordings

Learn how to retrieve your call data and recordings in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

SIP Trunking: Using your Twilio Numbers with Aircall

Learn how to set up and use numbers on your Twilio account with Aircall.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

How do I block a phone number?

Learn how to block a phone number through the Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago
Dashboard Features

Submitting Feedback and Contacting Support from the Dashboard

Get Help or submit Feedback directly from the Admin Dashboard.
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Written by Veronica R.
Updated over a week ago

Changing the Language of the Aircall Dashboard

Learn how to change the language of the Aircall Dashboard.
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Written by Catalina Balan
Updated over a week ago

Integrations and API

Learn how to configure your integration, generate API keys, and discover new integrations.
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Written by Veronica R.
Updated over a week ago

The New Aircall Dashboard

Welcome to the new Aircall Admin Dashboard! 🎉 Explore the updates and improvements we have made.
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Written by Veronica R.
Updated over a week ago

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.
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Written by Catalina Balan
Updated over a week ago

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.
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Written by Catalina Balan
Updated over a week ago

Managing User Profiles and Settings in the Admin Dashboard

Learn how to manage user profiles and settings for yourself and other users in the Aircall Admin Dashboard.
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Written by Veronica R.
Updated over a week ago

User Availability from Activity Feed

Understanding your users Availability Status from Activity Feed.
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Written by Catalina Balan
Updated over a week ago

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall admin.
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Written by Catalina Balan
Updated over a week ago

Changing the Language of The Admin Dashboard

Learn how to change the language of your Aircall Admin Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago

User Availability from Aircall's Live Feed (Admin)

Understanding your Users Availability Status from the Activity Feed.
Missy S avatar
Written by Missy S
Updated over a week ago

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.
Missy S avatar
Written by Missy S
Updated over a week ago

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall Admin user.
Missy S avatar
Written by Missy S
Updated over a week ago

Using the Quick Search in Aircall's Dashboard

How to use Aircall's Quick Search Feature.
Missy S avatar
Written by Missy S
Updated over a week ago

Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.
Missy S avatar
Written by Missy S
Updated over a week ago