The Aircall Dashboard

Guides, tips, and answers to questions aimed to help Administrators understand and make the most of Aircall's Dashboard.

38 articles in this collection
Written by Missy Strong and Louise

Troubleshooting

Google Chrome: Clearing Cache & Cookies

How to clear Google Chrome's Cache and Cookies.

Written by Missy Strong
Updated over a week ago

Monitoring and Reporting

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.

Written by Missy Strong
Updated over a week ago

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!

Written by Missy Strong
Updated over a week ago

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.

Written by Missy Strong
Updated over a week ago

Advanced Analytics & Applying Filters

Learn how to use filters in your Advanced Analytics to hone in on your call data.

Written by Missy Strong
Updated over a week ago

Calls Overview and Statistics

Using Calls & Stats to monitor your calling activity.

Written by Missy Strong
Updated over a week ago

Advanced Analytics

Everything you need to know about navigating your Aircall call data through Advanced Analytics.

Written by Missy Strong
Updated over a week ago

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity (live) Feed to your advantage.

Written by Missy Strong
Updated over a week ago

My Aircall Numbers

Enabling Your Number for Outgoing Calling Only

Learn how to setup your Aircall number only for outbound calling.

Written by Louise
Updated over a week ago

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. classic numbers.

Written by Missy Strong
Updated over a week ago

Purchasing & Verifying your Aircall Number through the Dashboard

How to Purchase a new number and verify the address as an Admin user.

Written by Missy Strong
Updated over a week ago

Proof of ID/Address for Aircall Numbers- Why?

A quick overview on why it's necessary to provide a proof of ID or an address for your Aircall number.

Written by Missy Strong
Updated over a week ago

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.

Written by Missy Strong
Updated over a week ago

Configuring your Aircall Phone Line's Business Hours

How to configure your phone line's business hours.

Written by Missy Strong
Updated over a week ago

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.

Written by Missy Strong
Updated over a week ago

Aircall Music & Messages

Learn how to setup your phone number's music and messages.

Written by Missy Strong
Updated over a week ago

Configuring an IVR Number in Aircall

Learn how to setup your IVR Number in Aircall.

Written by Missy Strong
Updated over a week ago

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.

Written by Missy Strong
Updated over a week ago

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.

Written by Missy Strong
Updated over a week ago

Callback Requests

Learning how to use Callback Request.

Written by Missy Strong
Updated over a week ago

Setting up Your Aircall Number

Learn how to setup your call distribution, number settings, music & messages.

Written by Missy Strong
Updated over a week ago

Creating a New Number in Aircall

Learn how to create a new number in The Dashboard.

Written by Missy Strong
Updated over a week ago

Address Requirements for Aircall Phone Numbers

Learn about the specific requirements needed to purchase and activate your Aircall number.

Written by Missy Strong
Updated over a week ago

Downloading your Call Data & Recordings

Learn how to retrieve your call data and recordings in Aircall.

Written by Missy Strong
Updated over a week ago

How do I block a phone number?

Learn how to block a phone number through the Dashboard.

Written by Missy Strong
Updated over a week ago

How Can I Use My Twilio Number with Aircall?

Learn how you can setup a SIP-trunk through your personal Twilio Account and Aircall.

Written by Missy Strong
Updated over a week ago

Dashboard Features

Changing the Language of The Admin Dashboard

Learn how to change the language of your Aircall Admin Dashboard.

Written by Missy Strong
Updated over a week ago

User Availability from Aircall's Live Feed (Admin)

Understanding your Users Availability Status from the Activity Feed.

Written by Missy Strong
Updated over a week ago

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.

Written by Missy Strong
Updated over a week ago

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall Admin user.

Written by Missy Strong
Updated over a week ago

Using the Quick Search in Aircall's Dashboard

How to use Aircall's Quick Search Feature.

Written by Missy Strong
Updated over a week ago

Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.

Written by Missy Strong
Updated over a week ago

Setting up your Email Notification Preferences via The Dashboard

How to setup your email notifications in the Aircall Dashboard.

Written by Missy Strong
Updated over a week ago

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.

Written by Missy Strong
Updated over a week ago

Billing

My Account in Aircall

Learning about your subscription and invoices as an Admin User.

Written by Missy Strong
Updated over a week ago

Call Pricing

Learn about outbound and inbound calling rates in Aircall.

Written by Missy Strong
Updated over a week ago

Understanding my Invoices

A guide to understanding your Aircall invoice.

Written by Missy Strong
Updated over a week ago

Payment Failure & Updating my Information

A guide to updating your credit card information in the Admin Dashboard.

Written by Missy Strong
Updated over a week ago