The Aircall Dashboard

Guides, tips, and answers to questions aimed to help Administrators understand and make the most of Aircall's Dashboard.

Louise avatar Jordan Williams avatar Maddie F. avatar +4
84 articles in this collection
Written by Louise, Jordan Williams, Maddie F. and 4 others
Monitoring and Reporting

Call Data Exports (new Dashboard early access)

A quick guide explaining what you will find in an export of call data.
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Written by Catalina Balan
Updated this week

Analytics+ (new Dashboard early access)

Everything you need to know about the Monitoring Dashboard of Analytics+.
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Written by Catalina Balan
Updated over a week ago

Monitoring Dashboard in Analytics+ (new Dashboard early access)

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!
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Written by Catalina Balan
Updated over a week ago

Analytics (new Dashboard early access)

Everything you need to know about navigating your Aircall call data through Analytics.
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Written by Catalina Balan
Updated over a week ago

Aircall's Activity Feed (new Dashboard early access)

Learn how to activate and use Aircall's Activity Feed to your advantage.
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Written by Catalina Balan
Updated over a week ago

Calls Overview & Statistics (new Dashboard early access)

Using Stats Overview to monitor your calling activity.
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Written by Catalina Balan
Updated over a week ago

Analytics & Applying Filters (new Dashboard early access)

Learn how to use filters in your Advanced Analytics to hone in on your call data.
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Written by Catalina Balan
Updated over a week ago

Missed & Abandoned Call Classifications (new Dashboard early access)

A guide to understanding missed call reasons.
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Written by Catalina Balan
Updated over a week ago

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.
Missy S avatar
Written by Missy S
Updated over a week ago

Call Data Exports

A quick guide explaining what you will find in an export of call data.
Maddie F. avatar
Written by Maddie F.
Updated this week

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!
Missy S avatar
Written by Missy S
Updated over a week ago

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.
Missy S avatar
Written by Missy S
Updated over a week ago

Advanced Analytics & Applying Filters

Learn how to use filters in your Advanced Analytics to hone in on your call data.
Missy S avatar
Written by Missy S
Updated over a week ago

Calls Overview and Statistics

Using Calls & Stats to monitor your calling activity.
Missy S avatar
Written by Missy S
Updated over a week ago

Advanced Analytics

Everything you need to know about navigating your Aircall call data through Advanced Analytics.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity (live) Feed to your advantage.
Missy S avatar
Written by Missy S
Updated over a week ago
My Aircall Numbers

Purchasing & Verifying your Aircall Number through the Dashboard (new Dashboard early access)

How to Purchase a new number and verify the address as an admin user.
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Written by Veronica R.
Updated over a week ago

Numbers in the Admin Dashboard (new Dashboard early access)

Discover the Numbers section in the Aircall Dashboard.
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Written by Veronica R.
Updated over a week ago

Configuring Numbers: Voicemail, Music, and Messages (new Dashboard early access)

Learn how to set up your phone number's music, messages, and voicemail.
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Written by Veronica R.
Updated over a week ago

Configuring Numbers: Number Settings (new Dashboard early access)

Learn how to configure phone number settings in the Dashboard.
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Written by Veronica R.
Updated over a week ago

Configuring Numbers: Integrations, Business Hours and Teams & Users (new Dashboard early access)

Learn how to manage the Integrations, Business Hours and Teams & Users for your Number
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Written by Veronica R.
Updated over a week ago

Address Requirements for Aircall Phone Numbers (new Dashboard early access)

Know each specific requirement needed to purchase and activate your Aircall number.
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Written by Catalina Balan
Updated over a week ago

Proof of ID/Address for Aircall Numbers- Why? (new Dashboard early access)

A quick overview on why it is necessary to provide a proof of ID and/or an address for your Aircall number.
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Written by Catalina Balan
Updated over a week ago

Aircall Phone Number Types (new Dashboard early access)

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs.classic numbers.
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Written by Catalina Balan
Updated over a week ago

Configuring an IVR Number in Aircall (new Dashboard early access)

Learn how to set up your IVR Number in Aircall.
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Written by Catalina Balan
Updated over a week ago

Why is My Number Displaying as Spam?

Learn more about why numbers may end up flagged as Spam.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Setting up Your Aircall Number (new Dashboard early access)

Learn how to set up your call distribution, number settings, music & messages.
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Written by Catalina Balan
Updated over a week ago

Enabling Your Number for Outgoing Calling Only (new Dashboard early access)

Learn how to set up your Aircall number for outbound calling only.
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Written by Catalina Balan
Updated over a week ago

Creating a New Number in Aircall (new Dashboard early access)

Learn how to create a new number in the Dashboard.
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Written by Catalina Balan
Updated over a week ago

Callback Requests (new Dashboard early access)

Learn how to use Callback request.
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Written by Catalina Balan
Updated over a week ago

Deleting your Aircall Number (new Dashboard early access)

A quick "how-to" on deleting your Aircall Number.
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Written by Catalina Balan
Updated over a week ago

Activating the Call Recording Feature (new Dashboard early access)

How to activate call recording for inbound and outbound calls.
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Written by Catalina Balan
Updated over a week ago

Configuring your Aircall Phone Line Business Hours (new Dashboard early access)

How to configure your phone line's business hours.
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Written by Catalina Balan
Updated over a week ago

Switching your IVR Number back to a Classic Number (new Dashboard early access)

Learn how to switch your IVR phone number back to a classic phone number.
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Written by Catalina Balan
Updated over a week ago

How do I block a phone number? (new Dashboard early access)

Learn how to block a phone number through the Dashboard.
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Written by Catalina Balan
Updated over a week ago

Mandatory Call Tagging (new Dashboard early access)

Learn how you can activate, set up, and utilize this useful data-driven feature.
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Written by Catalina Balan
Updated over a week ago

Australian Toll-Free and Special Numbers Restrictions

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Caller ID

Learn more about Caller ID restrictions.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

What is E.164 Format?

Understanding International Numbering formats.
Missy S avatar
Written by Missy S
Updated over a week ago

Enabling Your Number for Outgoing Calling Only

Learn how to setup your Aircall number only for outbound calling.
Louise avatar
Written by Louise
Updated over a week ago

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. classic numbers.
Missy S avatar
Written by Missy S
Updated over a week ago

Purchasing & Verifying your Aircall Number through the Dashboard

How to Purchase a new number and verify the address as an Admin user.
Missy S avatar
Written by Missy S
Updated over a week ago

Proof of ID/Address for Aircall Numbers- Why?

A quick overview on why it's necessary to provide a proof of ID and/or an address for your Aircall number.
Missy S avatar
Written by Missy S
Updated over a week ago

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.
Missy S avatar
Written by Missy S
Updated over a week ago

Configuring your Aircall Phone Line's Business Hours

How to configure your phone line's business hours.
Missy S avatar
Written by Missy S
Updated over a week ago

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.
Missy S avatar
Written by Missy S
Updated over a week ago

Aircall Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.
Missy S avatar
Written by Missy S
Updated over a week ago

Configuring an IVR Number in Aircall

Learn how to setup your IVR Number in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.
Missy S avatar
Written by Missy S
Updated over a week ago

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.
Missy S avatar
Written by Missy S
Updated over a week ago

Callback Requests

Learning how to use Callback Request.
Missy S avatar
Written by Missy S
Updated over a week ago

Setting up Your Aircall Number

Learn how to setup your call distribution, number settings, music & messages.
Missy S avatar
Written by Missy S
Updated over a week ago

Creating a New Number in Aircall

Learn how to create a new number in The Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago

Address Requirements for Aircall Phone Numbers

Know each specific requirement needed to purchase and activate your Aircall number.
Missy S avatar
Written by Missy S
Updated over a week ago

SIP Trunking: Using your Twilio Numbers with Aircall

Learn how to set up and use numbers on your Twilio account with Aircall.
Maddie F. avatar
Written by Maddie F.
Updated over a week ago

How do I block a phone number?

Learn how to block a phone number through the Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago
Dashboard Features

Submitting Feedback and Contacting Support from the Dashboard (new Dashboard early access)

Get Help or submit Feedback directly from the Admin Dashboard.
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Written by Veronica R.
Updated over a week ago

Changing the Language of the Aircall Dashboard (new Dashboard early access)

Learn how to change the language of the Aircall Dashboard.
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Written by Catalina Balan
Updated over a week ago

Integrations and API (new Dashboard early access)

Learn how to configure your integration, generate API keys, and discover new integrations.
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Written by Veronica R.
Updated over a week ago

The New Aircall Dashboard (early access)

Welcome to the new Aircall Admin Dashboard! 🎉 Explore the updates and improvements we have made.
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Written by Veronica R.
Updated over a week ago

How to Use Aircall's Team Feature (new Dashboard early access)

Using Teams to enhance your Phone Number coverage.
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Written by Catalina Balan
Updated over a week ago

Agent Coaching & Listening to Live Calls (new Dashboard early access)

Learn how to coach your agents through our coaching feature.
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Written by Catalina Balan
Updated over a week ago

Managing User Profiles and Settings in the Admin Dashboard (new Dashboard early access)

Learn how to manage user profiles and settings for yourself and other users in the Aircall Admin Dashboard.
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Written by Veronica R.
Updated over a week ago

User Availability from Activity Feed (new Dashboard early access)

Understanding your users Availability Status from Activity Feed.
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Written by Catalina Balan
Updated over a week ago

Creating and Editing Tags (new Dashboard early access)

Learn how to create and edit your tags as an Aircall admin.
C
Written by Catalina Balan
Updated over a week ago

Changing the Language of The Admin Dashboard

Learn how to change the language of your Aircall Admin Dashboard.
Missy S avatar
Written by Missy S
Updated over a week ago

User Availability from Aircall's Live Feed (Admin)

Understanding your Users Availability Status from the Activity Feed.
Missy S avatar
Written by Missy S
Updated over a week ago

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.
Missy S avatar
Written by Missy S
Updated over a week ago

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall Admin user.
Missy S avatar
Written by Missy S
Updated over a week ago

Using the Quick Search in Aircall's Dashboard

How to use Aircall's Quick Search Feature.
Missy S avatar
Written by Missy S
Updated over a week ago

Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.
Missy S avatar
Written by Missy S
Updated over a week ago

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.
Missy S avatar
Written by Missy S
Updated over a week ago