The Aircall Dashboard

Google Chrome: Clearing Cache & Cookies

How to clear Google Chrome's Cache and Cookies.

Written by Jordan Williams
Updated over a week ago

Troubleshooting Aircall Emails

How to allow Aircall emails so you do not miss important messages.

Written by Jordan Williams
Updated over a week ago

Export Data Options in Aircall Analytics

Learn how to Export data from Aircall Analytics to gain more insights into calls and agent activity.

Written by Jordan Williams
Updated over a week ago

Why is the Disconnected by field not showing data?

Learn more about the "Disconnect by" field in Analytics+.

Written by Jordan Williams
Updated over a week ago

Call Data Exports

A quick guide explaining what you will find in an export of call data.

Written by Jordan Williams
Updated over a week ago

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.

Written by Jordan Williams
Updated over a week ago

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!

Written by Jordan Williams
Updated over a week ago

Further Troubleshooting Analytics+ & Monitoring in the Dashboard

Learn more about KPI calculation and filtering rules for the Analytics+ and Monitoring sections of the Dashboard.

Written by Jordan Williams
Updated over a week ago

New Analytics - Overview Dashboard

Explore the new Overview section of our Analytics.

Written by Jordan Williams
Updated over a week ago

Analytics

Everything you need to know about navigating your Aircall call data through Analytics.

Written by Jordan Williams
Updated over a week ago

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity Feed to your advantage.

Written by Jordan Williams
Updated over a week ago

Calls Overview & Statistics

Using Stats Overview to monitor your calling activity.

Written by Jordan Williams
Updated over a week ago

Analytics & Applying Filters

Learn how to use filters in your Analytics to hone in on your call data.

Written by Jordan Williams
Updated over a week ago

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.

Written by Jordan Williams
Updated over a week ago

Call Data Exports

A quick guide explaining what you will find in an export of call data.

Written by Jordan Williams
Updated over a week ago

Call History in the Dashboard

Discover the Call History section of the Dashboard.

Written by Jordan Williams
Updated over a week ago

Creating a New Number in Aircall (New Workflow)

Learn how to create a new number in the Dashboard, using our new workflow.

Written by Jordan Williams
Updated over a week ago

Audio Files Requirements and Recommendations

Learn more about Aircall's audio files requirements and recommendations.

Written by Jordan Williams
Updated over a week ago

Number Masking

Learn more about Number Masking.

Written by Jordan Williams
Updated over a week ago

Verifying your Aircall Number through the Dashboard

How to verify numbers requiring regulatory information as an admin user.

Written by Jordan Williams
Updated over a week ago

Numbers in the Admin Dashboard

Discover the Numbers section in the Aircall Dashboard.

Written by Jordan Williams
Updated over a week ago

Configuring Numbers: Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.

Written by Jordan Williams
Updated over a week ago

Configuring Numbers: Number Settings

Learn how to configure phone number settings in the Dashboard.

Written by Jordan Williams
Updated over a week ago

Configuring Numbers: Integrations, Business Hours and Teams & Users

Learn how to manage the Integrations, Business Hours and Teams & Users for your Number

Written by Jordan Williams
Updated over a week ago

Phone Numbers Regulatory Requirements

To be compliant with local telephony regulations, Regulatory Data is required per Number Type and Country to purchase and use your Aircall Phone Number.

Written by Jordan Williams
Updated over a week ago

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. Classic numbers.

Written by Jordan Williams
Updated over a week ago

Configuring an IVR Number in Aircall

Learn how to set up your IVR Number in Aircall.

Written by Jordan Williams
Updated over a week ago

Why is My Number Displaying as Spam?

Learn more about why numbers may end up flagged as Spam.

Written by Jordan Williams
Updated over a week ago

Setting up your Aircall Number

Learn how to set up your call distribution, number settings, music & messages.

Written by Jordan Williams
Updated over a week ago

Enabling Your Number for Outgoing Calling Only

Learn how to set up your Aircall number for outbound calling only.

Written by Jordan Williams
Updated over a week ago

Creating a New Number in Aircall

Learn how to create a new number in the Dashboard.

Written by Jordan Williams
Updated over a week ago

Callback Requests

Learn how to use Callback request.

Written by Jordan Williams
Updated over a week ago

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.

Written by Jordan Williams
Updated over a week ago

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.

Written by Jordan Williams
Updated over a week ago

Configuring your Aircall Phone Line Business Hours

How to configure your phone line's business hours.

Written by Jordan Williams
Updated over a week ago

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.

Written by Jordan Williams
Updated over a week ago

How do I block a phone number?

Learn how to block a phone number through the Dashboard.

Written by Jordan Williams
Updated over a week ago

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.

Written by Jordan Williams
Updated over a week ago

Australian Toll-Free and Special Numbers Restrictions

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers

Written by Jordan Williams
Updated over a week ago

Caller ID

Learn more about Caller ID restrictions.

Written by Jordan Williams
Updated over a week ago

What is E.164 Format?

Understanding International Numbering formats.

Written by Jordan Williams
Updated over a week ago

SIP Trunking: Using your Twilio Numbers with Aircall

Learn how to set up and use numbers on your Twilio account with Aircall.

Written by Jordan Williams
Updated this week

Submitting Feedback and Contacting Support from the Dashboard

Get Help or submit Feedback directly from the Admin Dashboard.

Written by Jordan Williams
Updated over a week ago

Changing the Language of the Aircall Dashboard

Learn how to change the language of the Aircall Dashboard.

Written by Jordan Williams
Updated over a week ago

Integrations and API

Learn how to configure your integration, generate API keys, and discover new integrations.

Written by Jordan Williams
Updated over a week ago

Dashboard Roles

Learn more about Aircall's Dashboard roles.

Written by Jordan Williams
Updated over a week ago

The New Aircall Dashboard

Welcome to the new Aircall Admin Dashboard! 🎉 Explore the updates and improvements we have made.

Written by Jordan Williams
Updated over a week ago

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.

Written by Jordan Williams
Updated over a week ago

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.

Written by Jordan Williams
Updated over a week ago

Managing User Profiles and Settings in the Admin Dashboard

Learn how to manage user profiles and settings for yourself and other users in the Aircall Admin Dashboard.

Written by Jordan Williams
Updated over a week ago

User Availability from Activity Feed

Understanding your users Availability Status from Activity Feed.

Written by Jordan Williams
Updated over a week ago

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall admin.

Written by Jordan Williams
Updated over a week ago

Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.

Written by Jordan Williams
Updated over a week ago

Payment Failure & Updating my Information

A guide to updating your credit card information in the Dashboard.

Written by Jordan Williams
Updated over a week ago

Call Pricing

Learn about outbound and inbound calling rates in Aircall.

Written by Jordan Williams
Updated over a week ago

US Tax and Commissions

Learn more about how Aircall is handling taxes.

Written by Jordan Williams
Updated over a week ago

My Company: Account Details and Billing Information

Understand how to access and manage your Aircall plan and billing information

Written by Jordan Williams
Updated over a week ago

Understanding my Invoices

A guide to understanding your Aircall invoice.

Written by Jordan Williams
Updated over a week ago