The Aircall Dashboard

Guides, tips, and answers to questions aimed to help Administrators understand and make the most of Aircall's Dashboard.

Jordan Williams avatar Maddie F. avatar Max Bailey avatar +3
54 articles in this collection
Written by Jordan Williams, Maddie F., Max Bailey and 3 others
Monitoring and Reporting

Why is the Disconnected by field not showing data?

Learn more about the "Disconnect by" field in Analytics+.
Jordan Williams avatar
Written by Jordan Williams
Updated over a week ago

Call Data Exports

A quick guide explaining what you will find in an export of call data.
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Written by Catalina Balan
Updated this week

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.
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Written by Catalina Balan
Updated this week

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!
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Written by Catalina Balan
Updated this week

Further Troubleshooting Analytics+ & Monitoring in the Dashboard

Learn more about KPI calculation and filtering rules for the Analytics+ and Monitoring sections of the Dashboard.
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Written by Veronica R.
Updated this week

Analytics

Everything you need to know about navigating your Aircall call data through Analytics.
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Written by Catalina Balan
Updated this week

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity Feed to your advantage.
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Written by Catalina Balan
Updated this week

Calls Overview & Statistics

Using Stats Overview to monitor your calling activity.
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Written by Catalina Balan
Updated this week

Analytics & Applying Filters

Learn how to use filters in your Analytics to hone in on your call data.
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Written by Catalina Balan
Updated this week

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.
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Written by Catalina Balan
Updated this week

Call Data Exports

A quick guide explaining what you will find in an export of call data.
Maddie F. avatar
Written by Maddie F.
Updated this week

Call History in the Dashboard

Discover the Call History section of the Dashboard.
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Written by Veronica R.
Updated this week
My Aircall Numbers

Number Masking

Learn more about Number Masking.
Jordan Williams avatar
Written by Jordan Williams
Updated this week

Purchasing & Verifying your Aircall Number through the Dashboard

How to Purchase a new number and verify the address as an admin user.
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Written by Veronica R.
Updated this week

Numbers in the Admin Dashboard

Discover the Numbers section in the Aircall Dashboard.
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Written by Veronica R.
Updated this week

Configuring Numbers: Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.
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Written by Veronica R.
Updated this week

Configuring Numbers: Number Settings

Learn how to configure phone number settings in the Dashboard.
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Written by Veronica R.
Updated this week

Configuring Numbers: Integrations, Business Hours and Teams & Users

Learn how to manage the Integrations, Business Hours and Teams & Users for your Number
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Written by Veronica R.
Updated this week

Address Requirements for Aircall Phone Numbers

Know each specific requirement needed to purchase and activate your Aircall number.
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Written by Catalina Balan
Updated this week

Proof of ID/Address for Aircall Numbers- Why?

A quick overview on why it is necessary to provide a proof of ID and/or an address for your Aircall number.
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Written by Catalina Balan
Updated this week

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. Classic numbers.
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Written by Catalina Balan
Updated this week

Configuring an IVR Number in Aircall

Learn how to set up your IVR Number in Aircall.
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Written by Catalina Balan
Updated this week

Why is My Number Displaying as Spam?

Learn more about why numbers may end up flagged as Spam.
Jordan Williams avatar
Written by Jordan Williams
Updated this week

Setting up your Aircall Number

Learn how to set up your call distribution, number settings, music & messages.
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Written by Catalina Balan
Updated this week

Enabling Your Number for Outgoing Calling Only

Learn how to set up your Aircall number for outbound calling only.
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Written by Catalina Balan
Updated this week

Creating a New Number in Aircall

Learn how to create a new number in the Dashboard.
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Written by Catalina Balan
Updated this week

Callback Requests

Learn how to use Callback request.
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Written by Catalina Balan
Updated this week

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.
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Written by Catalina Balan
Updated this week

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.
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Written by Catalina Balan
Updated this week

Configuring your Aircall Phone Line Business Hours

How to configure your phone line's business hours.
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Written by Catalina Balan
Updated this week

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.
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Written by Catalina Balan
Updated this week

How do I block a phone number?

Learn how to block a phone number through the Dashboard.
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Written by Catalina Balan
Updated this week

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.
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Written by Catalina Balan
Updated this week

Australian Toll-Free and Special Numbers Restrictions

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers
Jordan Williams avatar
Written by Jordan Williams
Updated this week

Caller ID

Learn more about Caller ID restrictions.
Jordan Williams avatar
Written by Jordan Williams
Updated this week

What is E.164 Format?

Understanding International Numbering formats.
Missy S avatar
Written by Missy S
Updated this week

SIP Trunking: Using your Twilio Numbers with Aircall

Learn how to set up and use numbers on your Twilio account with Aircall.
Maddie F. avatar
Written by Maddie F.
Updated this week
Dashboard Features

Submitting Feedback and Contacting Support from the Dashboard

Get Help or submit Feedback directly from the Admin Dashboard.
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Written by Veronica R.
Updated this week

Changing the Language of the Aircall Dashboard

Learn how to change the language of the Aircall Dashboard.
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Written by Catalina Balan
Updated this week

Integrations and API

Learn how to configure your integration, generate API keys, and discover new integrations.
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Written by Veronica R.
Updated this week

The New Aircall Dashboard

Welcome to the new Aircall Admin Dashboard! 🎉 Explore the updates and improvements we have made.
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Written by Veronica R.
Updated this week

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.
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Written by Catalina Balan
Updated this week

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.
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Written by Catalina Balan
Updated this week

Managing User Profiles and Settings in the Admin Dashboard

Learn how to manage user profiles and settings for yourself and other users in the Aircall Admin Dashboard.
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Written by Veronica R.
Updated this week

User Availability from Activity Feed

Understanding your users Availability Status from Activity Feed.
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Written by Catalina Balan
Updated this week

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall admin.
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Written by Catalina Balan
Updated this week

Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.
Missy S avatar
Written by Missy S
Updated this week