The Aircall Dashboard

Google Chrome: Clearing Cache & Cookies

How to clear Google Chrome's Cache and Cookies.

Written by Missy S
Updated over a week ago

Troubleshooting Aircall Emails

How to allow Aircall emails so you don't miss important messages!

Written by Maddie F.
Updated over a week ago

Analytics+

Everything you need to know about the Monitoring Dashboard of Analytics+.

Written by Missy S
Updated over a week ago

Call Data Exports

A quick guide explaining what you will find in an export of call data.

Written by Maddie F.
Updated over a week ago

Monitoring Dashboard in Analytics+

Analytics+ Monitoring offers more drill-downs and overall call data on your phone lines, users and teams. Let's dive in!

Written by Missy S
Updated over a week ago

Missed & Abandoned Call Classifications

A guide to understanding missed call reasons.

Written by Missy S
Updated over a week ago

Advanced Analytics & Applying Filters

Learn how to use filters in your Advanced Analytics to hone in on your call data.

Written by Missy S
Updated over a week ago

Calls Overview and Statistics

Using Calls & Stats to monitor your calling activity.

Written by Missy S
Updated over a week ago

Advanced Analytics

Everything you need to know about navigating your Aircall call data through Advanced Analytics.

Written by Missy S
Updated over a week ago

Aircall's Activity Feed

Learn how to activate and use Aircall's Activity (live) Feed to your advantage.

Written by Missy S
Updated over a week ago

Why is My Number Displaying as Spam?

Learn more about why numbers may end up flagged as Spam.

Written by Jordan Williams
Updated this week

Australian Toll-Free and Special Numbers Restrictions

Learn more about restrictions on calling from Australian Toll-Free and Special Numbers

Written by Jordan Williams
Updated over a week ago

Caller ID

Learn more about Caller ID restrictions.

Written by Jordan Williams
Updated yesterday

What is E.164 Format?

Understanding International Numbering formats.

Written by Missy S
Updated over a week ago

Enabling Your Number for Outgoing Calling Only

Learn how to setup your Aircall number only for outbound calling.

Written by Louise
Updated over a week ago

Aircall Phone Number Types

Descriptions of national, geographic, mobile, toll-free numbers as well as IVR vs. classic numbers.

Written by Missy S
Updated over a week ago

Purchasing & Verifying your Aircall Number through the Dashboard

How to Purchase a new number and verify the address as an Admin user.

Written by Missy S
Updated over a week ago

Proof of ID/Address for Aircall Numbers- Why?

A quick overview on why it's necessary to provide a proof of ID and/or an address for your Aircall number.

Written by Missy S
Updated yesterday

Switching your IVR Number back to a Classic Number

Learn how to switch your IVR phone number back to a classic phone number.

Written by Missy S
Updated over a week ago

Configuring your Aircall Phone Line's Business Hours

How to configure your phone line's business hours.

Written by Missy S
Updated over a week ago

Activating the Call Recording Feature

How to activate call recording for inbound and outbound calls.

Written by Missy S
Updated over a week ago

Aircall Voicemail, Music, and Messages

Learn how to set up your phone number's music, messages, and voicemail.

Written by Missy S
Updated over a week ago

Configuring an IVR Number in Aircall

Learn how to setup your IVR Number in Aircall.

Written by Missy S
Updated over a week ago

Mandatory Call Tagging

Learn how you can activate, set up, and utilize this useful data-driven feature.

Written by Missy S
Updated over a week ago

Deleting your Aircall Number

A quick "how-to" on deleting your Aircall Number.

Written by Missy S
Updated over a week ago

Callback Requests

Learning how to use Callback Request.

Written by Missy S
Updated over a week ago

Setting up Your Aircall Number

Learn how to setup your call distribution, number settings, music & messages.

Written by Missy S
Updated over a week ago

Creating a New Number in Aircall

Learn how to create a new number in The Dashboard.

Written by Missy S
Updated over a week ago

Address Requirements for Aircall Phone Numbers

Know each specific requirement needed to purchase and activate your Aircall number.

Written by Missy S
Updated yesterday

Downloading your Call Data & Recordings

Learn how to retrieve your call data and recordings in Aircall.

Written by Missy S
Updated over a week ago

How Can I Use My Twilio Number with Aircall?

Learn how you can setup a SIP-trunk through your personal Twilio Account and Aircall.

Written by Missy S
Updated over a week ago

How do I block a phone number?

Learn how to block a phone number through the Dashboard.

Written by Missy S
Updated over a week ago

Changing the Language of The Admin Dashboard

Learn how to change the language of your Aircall Admin Dashboard.

Written by Missy S
Updated over a week ago

User Availability from Aircall's Live Feed (Admin)

Understanding your Users Availability Status from the Activity Feed.

Written by Missy S
Updated over a week ago

Agent Coaching & Listening to Live Calls

Learn how to coach your agents through our coaching feature.

Written by Missy S
Updated over a week ago

Creating and Editing Tags

Learn how to create and edit your tags as an Aircall Admin user.

Written by Missy S
Updated over a week ago

Using the Quick Search in Aircall's Dashboard

How to use Aircall's Quick Search Feature.

Written by Missy S
Updated over a week ago

Recovering a Deleted Phone Number

Understand how to recover a deleted phone number in Aircall.

Written by Missy S
Updated over a week ago

How to Use Aircall's Team Feature

Using Teams to enhance your Phone Number coverage.

Written by Missy S
Updated over a week ago

US Tax and Commissions

Learn more about how Aircall is handling taxes.

Written by Max Bailey
Updated over a week ago

My Account in Aircall

Learning about your subscription and invoices as an Admin User.

Written by Missy S
Updated over a week ago

Call Pricing

Learn about outbound and inbound calling rates in Aircall.

Written by Missy S
Updated over a week ago

Understanding my Invoices

A guide to understanding your Aircall invoice.

Written by Missy S
Updated over a week ago

Payment Failure & Updating my Information

A guide to updating your credit card information in the Admin Dashboard.

Written by Missy S
Updated over a week ago