The Aircall Phone

STIR/SHAKEN and Aircall

Learn more about Aircall's compliance with STIR/SHAKEN, a system designed to reduce robocalls and caller ID spoofing.

Written by Jordan Williams
Updated over a week ago

Network Diagnostics Panel

Understanding how to troubleshoot your network diagnostics.

Written by Missy S
Updated over a week ago

Call Quality Notifications in the Aircall Phone

A deep dive into poor call quality. Learning how to troubleshoot high latency, jitter, and packet loss with your call.

Written by Missy S
Updated over a week ago

Dialing Emergency Numbers

Understanding "short-numbers" or Emergency Services with VoIP.

Written by Missy S
Updated over a week ago

Call Spoofing

Understanding what Call Spoofing is and how to manage it with Aircall.

Written by Maddie F.
Updated over a week ago

How to Update your Aircall Phone

Learn how to update your Aircall Phone on Windows or macOS.

Written by Missy S
Updated over a week ago

User Login Best Practices

Understanding the best practices of using your Aircall account.

Written by Missy S
Updated over a week ago

Associating a Number to Your Account

How to solve the error "You don't have a number associated to your account yet."

Written by Missy S
Updated over a week ago

Why Are My Phone Buttons Greyed Out?

Learning how to troubleshoot unresponsive or greyed out phone buttons.

Written by Louise
Updated over a week ago

A Guide to Phone Error Messages

Learning how to troubleshoot error message you may see or hear in within the Aircall Phone.

Written by Missy S
Updated over a week ago

How to Troubleshoot a Blocked Number

Experiencing an issue with calling a phone number? Learn how to unblock numbers through this guide.

Written by Missy S
Updated over a week ago

Collecting Call Examples (UUID/ID)

How to collect a Call UUID or ID.

Written by Missy S
Updated over a week ago

How to Clear your Aircall Phone Cache

Learn how to clear your Aircall Phone's cache and cookies.

Written by Missy S
Updated over a week ago

How to Reload your Phone Application

Learn how to reload your Aircall Phone application (Windows & MacOs)

Written by Missy S
Updated over a week ago

Updating your Language Settings in the Aircall Phone

Learn how to change the language of your Aircall Phone Application.

Written by Missy S
Updated over a week ago

Calling Restrictions in China

Understanding calling restrictions in China.

Written by Louise
Updated over a week ago

How to Authorize the Aircall Download on MacOS

Learn how to authorize the Aircall download for MacOS.

Written by Missy S
Updated over a week ago

Why am I receiving Calls from Strange Numbers?

A guide to understanding strange caller ID's on incoming calls.

Written by Missy S
Updated over a week ago

Using Aircall's Forward to External Number Feature

How to use the Forward to external number feature to transfer a call out of Aircall to an external number.

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Written by Catalina Balan
Updated over a week ago

Setting up your Wrap-up Time

How to set up your wrap-up time in the Aircall Phone or Dashboard

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Written by Catalina Balan
Updated over a week ago

Setting up your Calling Preferences

A guide on setting up your calling preferences in your Aircall Phone.

Written by Missy S
Updated over a week ago

Setting up your Wrap-up Time

How to setup your wrap-up time in the Aircall Phone.

Written by Missy S
Updated over a week ago

Managing your Availability from the Phone

Learn how to update your Availability Status on the Aircall Phone.

Written by Missy S
Updated over a week ago

Using Aircall's Forward-to-Device Feature

How to use the Forward-to-Device feature to transfer a call out of Aircall to an external number.

Written by Maddie F.
Updated over a week ago

Logging out of the Aircall Phone

A quick guide showing you how to log out of the Aircall Phone.

Written by Missy S
Updated over a week ago

Choosing your Default Calling Country and Number

Choose a default country and number to make your calls from.

Written by Missy S
Updated over a week ago

Pausing Call Recording when Transferring a Call

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Written by Veronica R.
Updated over a week ago

In-call Network Management

Discover how you can determine network errors during a call.

Written by Missy S
Updated over a week ago

Parallel Calling

Making a new outbound call while already on a call.

Written by Missy S
Updated over a week ago

Insight Cards & Custom Links

Learn how to utilize Insight cards to display links to your preferred CRM.

Written by Missy S
Updated over a week ago

How to Initiate a Conference Call

Learn how to start a Conference Call in the Aircall Phone.

Written by Missy S
Updated over a week ago

Internal Aircall Calls

Using Aircall to call your teammates.

Written by Missy S
Updated over a week ago

Transferring Calls

How to transfer a call in Aircall.

Written by Missy S
Updated over a week ago

Searching & Filtering Calls in the Aircall Phone

How to look for a call and use the filter function in the Aircall Phone.

Written by Missy S
Updated over a week ago

Using & Adding Notes in Calls

How to use and add a Note in the Aircall Phone.

Written by Missy S
Updated over a week ago

Importing Your Contacts to Aircall

Learn how to bulk import your contacts into the Aircall Phone.

Written by Missy S
Updated over a week ago

Adding, Searching, Editing, and Deleting Individual Contacts

A quick guide on how you can add, edit, and delete individual contacts in your Aircall Phone.

Written by Missy S
Updated this week

Teammate Availability from the Phone

How to see if your teammate is available in the Aircall Phone.

Written by Missy S
Updated over a week ago

Tagging your Calls

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Written by Catalina Balan
Updated over a week ago

How to Use the Archive All Feature

Get rid of your To-do list in one click.

Written by Missy S
Updated over a week ago

How to Use Aircall's Power Dialer

Learning how to make use of auto-dialing through The Power Dialer.

Written by Missy S
Updated over a week ago

Using Google Sheets to make a Power Dialer Campaign

Learn how to construct a campaign through Google Sheets to use with The Power Dialer.

Written by Missy S
Updated over a week ago

Using the Bulk Action feature in the Aircall Phone

Learn how to use the bulk actions in the Aircall Phone.

Written by Missy S
Updated over a week ago

Checking Missed Calls

Learn how to check your missed calls in the To-do section of the Phone.

Written by Missy S
Updated over a week ago

Checking your Aircall Voicemail

Learn how to check your voicemail in the Aircall Phone.

Written by Missy S
Updated over a week ago

Tagging your Calls

Learn how to tag your calls in the Aircall Phone.

Written by Missy S
Updated over a week ago

Assigning Calls to your Aircall Teammates

How to assign a call to your teammate.

Written by Missy S
Updated over a week ago

Setting up the Aircall mobile app on Xiaomi devices

Learn how to download and set up the Aircall mobile app on Xiaomi devices

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Written by Catalina Balan
Updated over a week ago

Mobile system recommendations

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Written by Catalina Balan
Updated over a week ago

How to Use the iOS Mobile App

Learn how to navigate the Aircall Mobile Application.

Written by Missy S
Updated over a week ago

Setting Up The iOS Mobile App

Learn how to download and setup the Aircall iOS mobile app.

Written by Missy S
Updated over a week ago

How to use the Android mobile app

Learn how to navigate the Aircall Android mobile app.

Written by Missy S
Updated over a week ago

Setting up the Android app

How to setup your Aircall Android mobile app.

Written by Missy S
Updated over a week ago

Selecting Your Default Application for Opening Telephone Links

Learn how to select your default application for opening telephone links.

Written by Jordan Williams
Updated over a week ago

How to access the Aircall Phone Applications and make calls

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Written by Catalina Balan
Updated over a week ago

Post Call Rating

Learn how to provide feedback on the quality of your calls.

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Written by Catalina Balan
Updated over a week ago

Downloading Aircall with an .MSI File

Learn more about using an .MSI file to download the Aircall application.

Written by Jordan Williams
Updated over a week ago

How To Use Aircall’s Browser Extensions

Learn how to make use of Aircall’s Browser Extensions for Click-to-Dial and Power Dialing Sessions.

Written by Jordan Williams
Updated over a week ago

Call Waiting

Can I activate call waiting for my Aircall account?

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Written by Veronica R.
Updated over a week ago