The Aircall Phone

STIR/SHAKEN and Aircall

Learn more about Aircall's compliance with STIR/SHAKEN, a system designed to reduce robocalls and caller ID spoofing.

Written by Jordan Williams
Updated this week

Network Diagnostics Panel

Understanding how to troubleshoot your network diagnostics.

Written by Missy S
Updated this week

Call Quality Notifications in the Aircall Phone

A deep dive into poor call quality. Learning how to troubleshoot high latency, jitter, and packet loss with your call.

Written by Missy S
Updated this week

Dialing Emergency Numbers

Understanding "short-numbers" or Emergency Services with VoIP.

Written by Missy S
Updated this week

Call Spoofing

Understanding what Call Spoofing is and how to manage it with Aircall.

Written by Maddie F.
Updated this week

How to Update your Aircall Phone

Learn how to update your Aircall Phone on Windows or macOS.

Written by Missy S
Updated this week

User Login Best Practices

Understanding the best practices of using your Aircall account.

Written by Missy S
Updated this week

Associating a Number to Your Account

How to solve the error "You don't have a number associated to your account yet."

Written by Missy S
Updated this week

Why Are My Phone Buttons Greyed Out?

Learning how to troubleshoot unresponsive or greyed out phone buttons.

Written by Louise
Updated this week

A Guide to Phone Error Messages

Learning how to troubleshoot error message you may see or hear in within the Aircall Phone.

Written by Missy S
Updated this week

How to Troubleshoot a Blocked Number

Experiencing an issue with calling a phone number? Learn how to unblock numbers through this guide.

Written by Missy S
Updated this week

Collecting Call Examples (UUID/ID)

How to collect a Call UUID or ID.

Written by Missy S
Updated this week

How to Clear your Aircall Phone Cache

Learn how to clear your Aircall Phone's cache and cookies.

Written by Missy S
Updated this week

How to Reload your Phone Application

Learn how to reload your Aircall Phone application (Windows & MacOs)

Written by Missy S
Updated this week

Updating your Language Settings in the Aircall Phone

Learn how to change the language of your Aircall Phone Application.

Written by Missy S
Updated this week

Calling Restrictions in China

Understanding calling restrictions in China.

Written by Louise
Updated this week

How to Authorize the Aircall Download on MacOS

Learn how to authorize the Aircall download for MacOS.

Written by Missy S
Updated this week

Why am I receiving Calls from Strange Numbers?

A guide to understanding strange caller ID's on incoming calls.

Written by Missy S
Updated this week

Using Aircall's Forward to External Number Feature

How to use the Forward to external number feature to transfer a call out of Aircall to an external number.

C

Written by Catalina Balan
Updated this week

Setting up your Wrap-up Time

How to set up your wrap-up time in the Aircall Phone or Dashboard

C

Written by Catalina Balan
Updated this week

Setting up your Calling Preferences

A guide on setting up your calling preferences in your Aircall Phone.

Written by Missy S
Updated this week

Managing your Availability from the Phone

Learn how to update your Availability Status on the Aircall Phone.

Written by Missy S
Updated this week

Logging out of the Aircall Phone

A quick guide showing you how to log out of the Aircall Phone.

Written by Missy S
Updated this week

User Availability Statuses

Learn more about Aircall's new Availability Statuses.

C

Written by Catalina Balan
Updated this week

Choosing your Default Calling Country and Number

Choose a default country and number to make your calls from.

Written by Missy S
Updated this week

Pausing Call Recording when Transferring a Call

V

Written by Veronica R.
Updated this week

In-call Network Management

Discover how you can determine network errors during a call.

Written by Missy S
Updated this week

Parallel Calling

Making a new outbound call while already on a call.

Written by Missy S
Updated this week

Insight Cards & Custom Links

Learn how to utilize Insight cards to display links to your preferred CRM.

Written by Missy S
Updated this week

How to Initiate a Conference Call

Learn how to start a Conference Call in the Aircall Phone.

Written by Missy S
Updated this week

Internal Aircall Calls

Using Aircall to call your teammates.

Written by Missy S
Updated this week

Transferring Calls

How to transfer a call in Aircall.

Written by Missy S
Updated this week

Searching & Filtering Calls in the Aircall Phone

How to look for a call and use the filter function in the Aircall Phone.

Written by Missy S
Updated this week

Using & Adding Notes in Calls

How to use and add a Note in the Aircall Phone.

Written by Missy S
Updated this week

Importing Your Contacts to Aircall

Learn how to bulk import your contacts into the Aircall Phone.

Written by Missy S
Updated yesterday

Why Are Emojis Disappearing In My Aircall Contacts' Details

Written by Jordan Williams
Updated yesterday

Adding, Searching, Editing, and Deleting Individual Contacts

A quick guide on how you can add, edit, and delete individual contacts in your Aircall Phone.

Written by Missy S
Updated yesterday

Teammate Availability from the Phone

How to see if your teammate is available in the Aircall Phone.

Written by Missy S
Updated this week

Tagging your Calls

C

Written by Catalina Balan
Updated this week

How to Use the Archive All Feature

Get rid of your To-do list in one click.

Written by Missy S
Updated this week

How to Use Aircall's Power Dialer

Learning how to make use of auto-dialing through The Power Dialer.

Written by Missy S
Updated this week

Using Google Sheets to make a Power Dialer Campaign

Learn how to construct a campaign through Google Sheets to use with The Power Dialer.

Written by Missy S
Updated this week

Using the Bulk Action feature in the Aircall Phone

Learn how to use the bulk actions in the Aircall Phone.

Written by Missy S
Updated this week

Checking Missed Calls

Learn how to check your missed calls in the To-do section of the Phone.

Written by Missy S
Updated this week

Checking your Aircall Voicemail

Learn how to check your voicemail in the Aircall Phone.

Written by Missy S
Updated this week

Assigning Calls to your Aircall Teammates

How to assign a call to your teammate.

Written by Missy S
Updated this week

Setting up the Aircall mobile app on Xiaomi devices

Learn how to download and set up the Aircall mobile app on Xiaomi devices

C

Written by Catalina Balan
Updated this week

Mobile system recommendations

C

Written by Catalina Balan
Updated this week

How to Use the iOS Mobile App

Learn how to navigate the Aircall Mobile Application.

Written by Missy S
Updated this week

Setting Up The iOS Mobile App

Learn how to download and setup the Aircall iOS mobile app.

Written by Missy S
Updated this week

How to use the Android mobile app

Learn how to navigate the Aircall Android mobile app.

Written by Missy S
Updated this week

Setting up the Android app

How to setup your Aircall Android mobile app.

Written by Missy S
Updated this week

Selecting Your Default Application for Opening Telephone Links

Learn how to select your default application for opening telephone links.

Written by Jordan Williams
Updated this week

How to access the Aircall Phone Applications and make calls

C

Written by Catalina Balan
Updated this week

Post Call Rating

Learn how to provide feedback on the quality of your calls.

C

Written by Catalina Balan
Updated this week

Downloading Aircall with an .MSI File

Learn more about using an .MSI file to download the Aircall application.

Written by Jordan Williams
Updated this week

How To Use Aircall’s Browser Extensions

Learn how to make use of Aircall’s Browser Extensions for Click-to-Dial and Power Dialing Sessions.

Written by Jordan Williams
Updated this week

Call Waiting

Can I activate call waiting for my Aircall account?

V

Written by Veronica R.
Updated this week