Aircall

Jordan Williams

Everything you need to know about Aircall Phone.

The Aircall Phone

Learn more about the requirement to provide an Emergency Address for US and Canadian Numbers.

Emergency Address - US and Canada Numbers

Learn more about Aircall's compliance with STIR/SHAKEN, a system designed to reduce robocalls and caller ID spoofing.

STIR/SHAKEN and Aircall

Understanding how to troubleshoot your network diagnostics.

Network Diagnostics Panel

A deep dive into poor call quality. Learning how to troubleshoot high latency, jitter, and packet loss with your call.

Call Quality Notifications in the Aircall Phone

Understanding "short-numbers" or Emergency Services with VoIP.

Dialing Emergency or Short Numbers

Understanding what Call Spoofing is and how to manage it with Aircall.

Call Spoofing

Learn how to update your Aircall Phone on Windows or macOS.

How to Update your Aircall Phone

Understanding the best practices of using your Aircall account.

User Login Best Practices

How to solve the error "You don't have a number associated to your account yet."

Associating a Number to Your Account

Learning how to troubleshoot unresponsive or greyed out phone buttons.

Why Are My Phone Buttons Greyed Out?

Learning how to troubleshoot error message you may see or hear in within the Aircall Phone.

A Guide to Phone Error Messages

Experiencing an issue with calling a phone number? Learn how to unblock numbers through this guide.

How to Troubleshoot a Blocked Number

Collecting Call Examples (UUID/ID)

Learn how to clear your Aircall Phone's cache and cookies.

How to Clear your Aircall Phone Cache

Learn how to reload your Aircall Phone application (Windows & MacOs)

How to Reload your Phone Application

Learn how to change the language of your Aircall Phone Application.

Updating your Language Settings in the Aircall Phone

Understanding calling restrictions in China.

Calling Restrictions in China

Learn how to authorize the Aircall download for MacOS.

How to Authorize the Aircall Download on MacOS

A guide to understanding strange caller ID's on incoming calls.

Why am I receiving Calls from Strange Numbers?

Troubleshooting

How to use the Forward to external number feature to transfer a call out of Aircall to an external number.

Using Aircall's Forward to External Number Feature

How to set up your wrap-up time in the Aircall Phone or Dashboard

Setting up your Wrap-up Time

A guide on setting up your calling preferences in your Aircall Phone.

Setting up your Calling Preferences

Learn how to update your Availability Status on the Aircall Phone.

Managing your Availability from the Phone

A quick guide showing you how to log out of the Aircall Phone.

Logging out of the Aircall Phone

Learn more about Aircall's new Availability Statuses.

User Availability Statuses

Learn how desktop app users can use the noise cancellation feature to suppress their background noise.

Noise Cancellation in the Desktop App

User Settings

Choose a default country and number to make your calls from.

Choosing your Default Calling Country and Number

Pausing Call Recording when Transferring a Call

Discover how you can determine network errors during a call.

In-call Network Management

Making a new outbound call while already on a call.

Parallel Calling

Learn how to utilize Insight cards to display links to your preferred CRM.

Insight Cards & Custom Links

Learn how to start a Conference Call in the Aircall Phone.

How to Initiate a Conference Call

Internal Aircall Calls

Transferring Calls

Keypad & Dialing

How to look for a call and use the filter function in the Aircall Phone.

Searching & Filtering Calls in the Aircall Phone

How to use and add a Note in the Aircall Phone.

Using & Adding Notes in Calls

History

Learn how to bulk import your contacts into the Aircall Phone.

Importing Your Contacts to Aircall

Why Are Emojis Disappearing In My Aircall Contacts' Details

A quick guide on how you can add, edit, and delete individual contacts in your Aircall Phone.

Adding, Searching, Editing, and Deleting Individual Contacts

How to see if your teammate is available in the Aircall Phone.

Teammate Availability from the Phone

People

Tagging your Calls

How to Use the Archive All Feature

Learning how to make use of auto-dialing through The Power Dialer.

How to Use Aircall's Power Dialer

Learn how to construct a campaign through Google Sheets to use with The Power Dialer.

Using Google Sheets to make a Power Dialer Campaign

Learn how to use the bulk actions in the Aircall Phone.

Using the Bulk Action feature in the Aircall Phone

Learn how to check your missed calls in the To-do section of the Phone.

Checking Missed Calls

Learn how to check your voicemail in the Aircall Phone.

Checking your Aircall Voicemail

Assigning Calls to your Aircall Teammates

To-Do

Learn how to download and set up the Aircall mobile app on Xiaomi devices

Setting up the Aircall mobile app on Xiaomi devices

Mobile system recommendations

Learn how to navigate the Aircall Mobile Application.

How to Use the iOS Mobile App

Learn how to download and setup the Aircall iOS mobile app.

Setting Up The iOS Mobile App

Learn how to navigate the Aircall Android mobile app.

How to use the Android mobile app

How to setup your Aircall Android mobile app.

Setting up the Android app

The Aircall Mobile App

Learn how to select your default application for opening telephone links.

Selecting Your Default Application for Opening Telephone Links

How to access the Aircall Phone Applications and make calls

Learn how to provide feedback on the quality of your calls.

Post Call Rating

Learn more about using an .MSI file to download the Aircall application.

Downloading Aircall with an .MSI File

Learn how to make use of Aircall’s Browser Extensions for Click-to-Dial and Power Dialing Sessions.