Looking to reach someone directly? Aircall offers you the ability to dial an agents’ extension number during the welcome message so that you can directly connect with the party you wish to speak with.
When you create a new user in Aircall, a three-digit extension number is automatically assigned to the user.
To locate your extension number, search for the user in the Dashboard and the number will be displayed in gray below the username and email address. You can also find the extension number in the phone app by clicking on the settings icon, then click on My Account and scroll to the bottom of the page.
Now let’s take a look at how to set up this feature for your customers.
How can your customer’s dial an extension number?
In order to use the extensions feature, you must have either an IVR or welcome message actuated on the line. When your customer calls into the line, the customer should then dial the extension number while the message is playing in order to be directly connected.
Please note that as extension numbers have three-digits, it is necessary that all three digits are entered in, in order to be transferred to the specific user.
Have questions? We LOVE questions! Just reach out to our Support Team and we'll be happy to assist!