Call queuing allows you to place callers on hold until you or your Agents are ready to take their call.
Callers will hear your music on hold or the message you have chosen to set up until they're taken care of.
The queued calls will be distributed to your next available agent in the order received, allowing you to serve your callers promptly.
To activate Call queuing, just follow the steps below:
- Log in to your Dashboard
- Click on Numbers in the left sidebar menu
- Select the number you want to set up Call queuing for, scroll down to Activate queuing and switch on the queuing option
- Choose the time during which callers will be placed on hold (3, 5 or 10 minutes).
If you need further assistance, please contact our Support team.