To get the most of Aircall, we recommend to use an professional headset, on your computer or mobile.
On macOS (Apple), we recommend a mini-jack wired headset.
On Windows (Microsoft), we recommend using a USB, wired headset
We don't recommend to use earphones of Bluetooth and other wireless headsets because they are more likely to lose the connection and cause call quality issues.
In terms of models, we recommend the Jabra Evolve 40 UC Stereo.
It comes with both USB and mini-jack adapters so it's suited for both macOS and Windows.
On macOS devices, the mini-jack headset will be automatically detected whenever you plug it.
On Windows, you have to plug the headset before launching Chrome to make sure it will be properly recognized.
If you realize that the system has lost the connection with the headset, the best solution is to check that the headset is properly recognized on the Calling preferences > Select audio devices menu directly from your Aircall app.