- Login to your Freshdesk account
- Go to Profile settings then Integration settings
- Click on API Key and generate a new key
- Copy your personal API Key just generated
In order to activate your Freshdesk Integration, you need to get the Domain URL of your account and an API KEY from Freshdesk.
- Log in to your Dashboard
- Select Integrations in the left sidebar menu
- Click on Add an integration, select Freshdesk and click on Add this integration
- In the URL section, enter your Domain URL (e.g. https://myaccount.freshdesk.com)
- In the token section, paste the API Key you got from your Freshdesk account
To make a call from Freshdesk
You can easily set up a click-to-dial in order to start a call in Aircall when clicking on a number in Freshdesk.
To do so, please follow these steps.
Make sure you have removed other provider's phone integrations or Chrome extensions, before setting up the Aircall click-to-dial.