Make and receive calls directly from Front and automatically log all type of calls into one or several custom inboxes!
Automatically log calls into Front
In order to setup your custom inbox:
- Head over to your Front App settings
- Click on your Inboxes tab
- Select Add a Team Inbox
- Choose Custom type to create a custom channel (this will be the last choice available at the bottom of the list) and click on Next
- Choose which teammates can access your new team inbox and click on Create inbox
- Then, scroll down the overview menu and select API endpoints (as shown below).
- Copy the Aircall URL available in your Inbox settings.
In order to log incoming calls into this new inbox, you just have to paste this URL in the Integrations section of your Aircall Dashboard.
To do so:
- Log in to your Dashboard
- Select Integrations in the left sidebar menu and click on Add an integration
- Select Front App in the dropdown list.
- Then, just copy/paste the first incoming API endpoints you got from your Front inbox setting in the URL field below.