Connect Aircall to Front to (A) automatically log all incoming calls into a custom inbox, and (B) make and receive call directly from Front!
(A) Automatically log calls to Front:
In order to setup your custom inbox, go to your Front App settings and create a new Team Inbox and choose Custom type (last choice available at the bottom of the list).
Once created, click on the link bellow Add a channel.
Then go to API Endpoints and copy the Aircall URL available in your inbox's settings.
In order to log incoming calls in this new inbox, you just have to paste this URL into your Aircall account under Companies > Integrations > Add an integration. Do not forget to select Front App under dropdown list.
(B) Place and receive calls from Front:
Calling and receiving calls from Front is very easy, and this is what you should do to make it happen:
- Log in to your Front account
- Go to "Settings"
- Click on "Plugins & API"
- Click on "Add a plugin"
- Under "Name" you can name our plugin, let's say Aircall
- Under "Endpoint" you must write the following: "https://phone.aircall.io"
- Click on Save