It is important to us that every Aircall user has a seamless experience while using our VoIP. To ensure the optimal level of service that we expect to provide, we have established minimum requirements to follow when using our desktop and web applications.
- Google Chrome (version 69)
- 64-bit version of Windows 10 or macOS 10.12
- A minimum 4Gb of RAM
- A computer with Intel i5 dual-core processor or equivalent
One of the most important improvements you can make in your network is by setting up a QoS on your router. What exactly is a QoS and what does it do? A QoS, (quality of service) allows you to prioritize voice traffic in your network when several users are using the internet for a variety of other activities (emails, videos, web browsing). When you have a router capable of setting QoS rules, you’ll see that the quality of your calls will significantly improve as the voice packets are able to transfer in a continuous stream.
Aircall recommends a few routers (tested) and capable of QoS:
If you would like to prioritize voice traffic on your local area network connection, you can set up QoS rules using the following media server IP addresses. Doing so is optional, although it is strongly recommended:
It is also important to ensure that you have established enough bandwidth in your network to support the amount of simultaneous calls your team is making. Aircall requires at least 64Kbps (upstream and downstream) for each concurrent call. In addition, Aircall requires an appropriate amount of bandwidth to be able to operate with your integrations, contacts, and any other software your team may be using while making calls. A rough estimate is around 200 Kbps per person.
Please feel free to run this test to estimate your network's current bandwidth capabilities.
As additional traffic on your network impacts audio quality, we also suggest opening ports in your router/firewall/antivirus software to the following:
- TCP: 443, 5349, 10194
- UDP & TCP : 3478 + from 10000 to 20000
Please also make sure to whitelist the following URL’s and IP’s:
Please note that the * covers all subdomains.
Once you have an appropriate router, you can set up QoS rules from your router's interface using the media server IP addresses below. Make sure that you have set all the applicable addresses applied that correspond to your location.
|SERVER LOCATION||MEDIA SERVER IP ADDRESS RANGE||CIDR NOTATION|
22.214.171.124 to 126.96.36.199,
188.8.131.52 to 184.108.40.206,
220.127.116.11 to 18.104.22.168,
22.214.171.124 to 126.96.36.199
188.8.131.52 to 184.108.40.206,
220.127.116.11 to 18.104.22.168,
22.214.171.124 to 126.96.36.199
188.8.131.52 to 184.108.40.206 ,
220.127.116.11 to 18.104.22.168
22.214.171.124 to 126.96.36.199,
188.8.131.52 to 184.108.40.206,
220.127.116.11 to 18.104.22.168
22.214.171.124 to 126.96.36.199
188.8.131.52 to 184.108.40.206,
220.127.116.11 to 18.104.22.168
22.214.171.124 to 126.96.36.199,
188.8.131.52 to 184.108.40.206
220.127.116.11 to 18.104.22.168
All of these Aircall domains are hosted on AWS (Amazon Web Services). You can find Amazon’s current public ranges by checking here. Amazon may change these ranges, and services could originate from any address in these ranges.
Finally, when possible, we strongly recommend using a cable (ethernet) network connection rather than a Wi-Fi connection. This provides a consistent network connection and the best quality possible. We recommend using at least a Cat 5e Ethernet cable (ideally a Cat 6). If your computer doesn't have an Ethernet port, you can use one of the following adapters:
Although an Ethernet connection is strongly recommended, if you prefer to use Wi-Fi, make sure you're using a professional Wi-Fi connection (at least 802.11ac) as it offers more stability and is capable of handling more users connected at the same time.
If you have any further questions, please feel free to contact our Support Team, we will be more than happy to assist you!