📡 Network requirements
Local internet connection
A proper Internet connection is the #1 condition for Aircall to run smoothly, especially if a large team is sharing the same connection.
Let's start by checking three basic items:
- Connection stability
- Open ports
Voice over IP requires a certain amount of bandwidth in order to keep your conversations clear and free of disruptions.
Aircall requires about 100Kbps (upstream and downstream) for each concurrent call. In addition, Aircall needs an appropriate bandwidth to sync with your integrations, contacts, and other software. Your agents may use other software while making calls (file sync, CRM sync, etc...).
Depending on how much software your agents typically use, a rough estimate is that 1Mbps per person (i.e. 0.125Mo/s) is a sufficient connection speed for Aircall and all additional running software. Note that this bandwidth must be available for both downloading and uploading.
For example, a team of ten people would need a 10Mbps bandwidth (=1,25Mo/s) for both uploading and downloading.
Because voice calls need this "symmetric" bandwidth, we recommend avoiding ADSL lines and prefer, instead, using dedicated, symmetrical lines.
Check out our online network tests to check if your bandwidth is adequate to use Aircall.
Your connection stability may be disrupted by the quality of your Wi-Fi connection. An Ethernet-cabled connection provides increased bandwidth stability and superior call quality.
We recommend using at least a Cat 5e Ethernet cable but, ideally, a Cat 6 or 7. Although an Ethernet connection is preferable, if you prefer to use Wi-Fi, we recommend using at least a Wi-Fi 802.11n or ac, as it offers more reliable stability and is capable of handling more users connected at the same time.
We recommend creating a specific network for your voice applications (Aircall in our case), separated from your mainstream Internet connection. By doing so, you will maintain call quality when someone else on your team is simultaneously and heavily taxing the connection.
A great alternative to a separate network is using a professional router to separate and organize your varying Internet traffic (by setting up a QoS). Aircall uses specific IP addresses that can be prioritized, so call quality is not impaired by bursts from other Internet applications. Check the list of Aircall IP addresses to prioritize here.
We can assist you in running a detailed connection diagnostics test and work with you to implement the required network settings. Feel free to contact us at email@example.com to get started!
We also offer an online network test to check if your connection stability is adequate to use Aircall.
For Quality of Services, we recommend these routers if yours doesn't handle this type of service:
- Up to 10 users : Draytek Vigor 2925 series
- More than 10 users : Cisco Meraki range
- A middle-ground solution that ask to be ease with IT is the Ubiquiti EdgeRouter PRO
Here is the list :
- UDP Ports 10,000 to 32,768
- TCP port 5060, 5061, 5063, 5080 and UDP port 5060, 5061, 5063, 5080
💻 Computer requirements
- Computer with Intel i5 dual-core processor or equivalent
- 4Gb of RAM
- 64-bit Windows 10 or macOS 10.12
- If you have a 32-bit Windows version, you will only be able to use the Web app.
- Mini-jack on macOS
- USB on Windows
Always plug your headset in BEFORE launching the app, then confirm that the headset is properly recognized. Do not disconnect your headset during a call.
During a call, verify that:
- The audio speakers are not muted
- The microphone is not muted
- The volume is sufficient
- No other programs are using the speakers or microphone (e.g. music)
Note: When using the Web app, make sure that the use of the microphone is allowed in Chrome’s settings.(Copy-paste the following address in a Chrome tab to access it directly: chrome://settings/content#media-stream-settings).
Do not hesitate to relaunch the app if you are experiencing any issues.📲