This article provides a few requirements and recommendations to ensure a successful implementation of Aircall and the best experience possible.
- Headset requirements
- Network requirements
- Device requirements
💻 Headset requirements
The use of a professional stereo headset with Aircall is imperative as this provides the best call quality. We recommend the Jabra Evolve 40 UC Stereo, a light professional headset with soft ear cushions and adjustable bands that provides maximum comfort. It's available with USB and mini-jack adapters so it's suited for both macOS and Windows computers.
- On Windows (Microsoft), we recommend using a USB wired headset.
- On macOS (Apple), you can either use a USB or mini-jack wired headset.
As a general advice, while in a call make sure to keep the microphone at a reasonable distance from your mouth and that the volume is sufficient.
📡 Network requirements
An Ethernet cabled connection provides increased bandwidth stability and superior call quality. This is why we strongly recommend it over Wi-Fi which unfortunately lacks reliability for use with Aircall. We recommend using at least a Cat 5e Ethernet cable but, ideally a Cat. 6.
If your computer doesn't have an Ethernet port, you can use one of these adapters :
Although an Ethernet connection is strongly recommended, if you prefer to use Wi-Fi, make sure you're using a professional Wi-Fi connection (at least 802.11ac) as it offers more stability and is capable of handling more users connected at the same time.
Active QoS policy
We recommend creating a specific network for your voice applications (Aircall in our case), separated from your mainstream Internet connection. A great way to do so is by setting up a QoS on your router. This will allow you to maintain call quality by prioritizing voice traffic when someone else on your team is simultaneously and heavily taxing the Internet.
Here are the best and recommended routers we've tested that are compatible with QoS
- Up to 10 users : Draytek Vigor 2925 series
- From 10 users : Cisco Meraki range
- A middle-ground solution that requires to be ease with IT : Ubiquiti EdgeRouter PRO
If you currently have another router model compatible with QoS, please contact our Support Team and we will give you personalized recommendations and provide any needed assistance for the set up.
Sometimes, a firewall or a router may block voice traffic on your network. Aircall uses the series of ports below that need to be opened or unblocked to ensure successful calls.
- UDP ports 10000 to 32768
- TCP&UDP : ports 5060, 5061, 5063, 5080
In order to check that all the required ports are open, you can run this test (Test Call and Bandwidth).
Aircall requires about 100Kbps (upstream and downstream) for each concurrent call in order to keep your conversations clear and free of disruptions. In addition, Aircall needs an appropriate bandwidth to sync with your integrations, contacts, and other softwares your team may use while making calls. A rough estimate is that 1Mbps per person (i.e. 0.125Mo/s) is a sufficient connection speed so a team of ten people for example would need a 10Mbps bandwidth (=1,25Mo/s) for both uploading and downloading. Please run this test to estimate your network's current bandwidth capabilities.
💻 Device requirements
In order to guarantee a smooth experience with Aircall apps, we recommend the following :
- A computer with Intel i5 dual-core processor or equivalent
- A minimum 4Gb of RAM
- 64-bit version of Windows 10 or macOS 10.13
- Google Chrome 62 or above
To start making and receiving calls with Aircall, you can download our App to your computer or install it in Zendesk or Salesforce. In case you have a 32-bit Windows version, you will be able to use our Web app.
If you need further information you can always contact our Support Team, we will be more than happy to help!