Voice traffic using Aircall is similar to data traffic on your network. The main difference between data and voice traffic is that data traffic has the ability to resend information if it initially gets lost in transit. Voice traffic cannot resend information because the packets must be received in order as a continual stream for the information to make sense.Some configuration on your network can help get this traffic treated in priority. These settings are most known as QoS (Quality of Service). Keep in mind that even if you've a good bandwidth, the stability of your internet network is very important too!
You can set up QoS rules using the following media server IP addresses, we recommend you set up all of them, regardless of your location.
|SERVER LOCATION||MEDIA SERVER IP ADDRESS RANGE||CIDR NOTATION|
126.96.36.199 to 188.8.131.52,
184.108.40.206 to 220.127.116.11,
18.104.22.168 to 22.214.171.124,
126.96.36.199 to 188.8.131.52
184.108.40.206 to 220.127.116.11,
18.104.22.168 to 22.214.171.124,
126.96.36.199 to 188.8.131.52
184.108.40.206 to 220.127.116.11 ,
18.104.22.168 to 22.214.171.124
126.96.36.199 to 188.8.131.52,
184.108.40.206 to 220.127.116.11,
18.104.22.168 to 22.214.171.124
|Asia||126.96.36.199 to 188.8.131.52
184.108.40.206 to 220.127.116.11,
18.104.22.168 to 22.214.171.124
126.96.36.199 to 188.8.131.52,
184.108.40.206 to 220.127.116.11
18.104.22.168 to 22.214.171.124
We also recommend you to set up a QoS using the DSCP tag as aircall enables it in capable browser (currently Google Chrome). There is a known issue regarding DSCP with Windows, this should be solved in a further Chrome version.
Feel free to contact us if you need more help on this setup.