You might often need to finish up refining notes or logging information after you finish a call with a customer. Aircall's Wrap up time feature is a great way to ensure that you have enough time to complete these tasks before you receive another call.
Please note that when you establish a wrap-up time on your user profile, it means that you will not be able to receive a new incoming call until the time has been completed or if you should push yourself back early.
Let's take a look at how you can set this up. First, you'll need to login to your Aircall Desktop or Web application.
- Go to the Settings page
- Go to the Calling Preferences
- Scroll down to After Calls section
- Pick the duration that best suits your workflow: 30 seconds, 1 minute, 3 minutes, 5 minutes or none.
Pushing the “back now” Option
Wrap up time is triggered after any call (inbound or outbound) that lasts more than 5 seconds. If you finish prior to the countdown reaching zero seconds, you can decide to come back earlier by clicking the timer and then clicking on the back now button. In doing so, you'll instantly become available again and receive calls.
If you should encounter a timer issue (e.g. the wrap-up time shown is much longer than the time you have defined in your settings) please be sure to check that the time on your device has been accurately set.
Wrap up Time from The Activity Feed
If you have access to Aircall's Live Feed, you'll be able to view the Aircall users that are currently in a wrap-up time from the availability bar. They will appear as in After Call Work.
Have more questions? We love questions! Just contact our Support Team, we will be more than happy to help!