If you are an Admin user and see the following payment error message in your Dashboard, it may mean you need to update your credit card. You can do this from the Dashboard from the Account section.
- Log in to your Dashboard
- Click on Account in the navigation menu
- Scroll down to the Credit Card section
- Make any necessary edits to the card information or billing address, then click anywhere on the page to save the information
Once the payment information has been updated our payment system will try to reprocess the payment within one business day. If it is still unsuccessful please contact us to process the payment so that you can resume a normal calling status in Aircall.
Note: Any information you change will appear on all invoices going forward, but will not retroactively update any invoices issued prior to the update.
If your Aircall account is not configured with a credit card billing method but rather payment by SEPA, ACH or bank transfer please contact our Billing Team immediately at firstname.lastname@example.org