You may often experience having missed calls in your phone app. Whether your line is closed, you have custom working hours or you were already engaged in a call, being able to check back on these calls is made quite easy in Aircall. Any missed calls will appear in the Inbox section of your Desktop or Web app.
Once you've called back the missed calls, they will be archived and appear in the All calls section of your app.
If you are looking to see your missed call history:
- Open your Desktop or Web app.
- Click on the All calls section.
- Apply Custom filters to display only your missed calls.
Please note that once you have called back the missed call, it will automatically archive to the All Calls section and it is not possible to put them back into the inbox section. If you should need to call the number back again, we recommend assigning the call to another user to call back later.
Still have questions? We love questions. Just reach out to our Support team and we are happy to help!