Accessing your Call Recordings & Data

Activating Call Recording for your Aircall number gives you the power to capture inbound and outbound calls while storing them for download. This feature connects Aircall agents to calls both past and current. All agents assigned to a number with Call Recording activated can listen and download the recordings for future (stealthy) use. Take a look at the following steps to enable this feature--one that should be a part of every call ninja's arsenal.

*Please first make sure that call recording is legal in your country of residence*

To activate call recording (Admin Access):

• Log in to your Dashboard
• Click on Numbers in the left sidebar menu
• Scroll down to Call recording section
• Click on Activate the call recording

To listen to your call recordings:

• Open the Desktop or Web app.
• Click on the phone icon on the bottom left corner to open the Activity page.
• Go to the All calls section.
• Click on the call you wish to listen to then click on the Play button.

To download your call recordings:

• Open the Desktop or Web app.
• Click on the phone icon on the bottom left corner to open the Activity page.
• Navigate to the All calls section.
• Click on the call to which you wish to listen.
• Hover your mouse over the Play button, then click on the Share icon to copy the call recording link.
• Open a new tab in the Chrome browser and paste the link.
• Click on the Download icon and save the call recording file to your computer.

To download your call recordings' data:

You can also access the link to your call recordings after exporting a selection of data from the Aircall Admin Dashboard. To do this:

• Log in to your Dashboard.
• Click Calls & Stats in the left sidebar menu.
• At the top, choose the date range and the lines to be included the data export.
• Click the green Export Selection button living in the upper right corner of the page.
• Download & open your fancy new report from your email.
• Copy the recording link from the row labeled (yep!) Recording.
• Open a new tab in the Chrome browser and paste the link.
• Click on the Download icon and save the call recording file to your computer.

You've done it! You can now use Aircall's Call Recording Feature to your advantage. If you need further assistance you can always contact our Support Team, we will be more than happy to help!