Administrators can create and edit tags to easily identify and categorize calls.
Once created, Agents can apply these tags to organize and sort through their calls.
To create and edit tags:
- Log in to your Dashboard
- Click on Calls in the left sidebar menu
- Click on Calls Settings
- Under the Tags section, click on Add a tag, then click on the Save button.
- If you wish to Edit a tag scroll over the tag you wish to edit and click on the pencil icon on the far right corner, then click on the Save button.
If you need further assistance, please contact our Support team.