In order to take full advantage of our Aircall and Salesforce integration, please make sure that you meet all of our minimum requirements.
- You must be using either the Salesforce Enterprise or Unlimited plan (not a group or professional account).
- Have top-level Salesforce administrator privileges or full object-level and full-field-level security permissions.
- Have the Salesforce license.
- You must be using the same e-mail for both Aircall and Salesforce (Otherwise calls will be assigned to the Admin of the account instead of the right user).
If you need further assistance, please contact our Support team.