We're making a significant change to the way we handle sound device management in the Aircall app to improve our customer's call quality experience.
We have pushed a fix that will both simplify UX and that should eliminate many one-way audio issues where agent and/or caller can’t hear each other.
Here are the implications on your side:
- You will no longer see the headset icon in the top right corner of your Aircall app
- Your computer audio settings will be automatically selected for your Aircall app so make sure it is properly configured
- Make sure your headset is plugged in before launching the app: otherwise, you will receive a notification when you plug/unplug your USB headsets
If you are still encountering issues, please try the fixes listed in this article.