Administrators can create and edit Teams from the Dashboard.
To create a team :
- Log in to your Dashboard
- Click on Team in the left sidebar menu
- Select Add a team
- Choose a name for your team then add as many teammates as you'd like
- Click on Create the team to save your settings.
Once created, your Teams can easily be added to the Call distribution of any number.
For more tips on how the teams feature can help you limit call rollbacks during transfers and significantly reduce missed call rate, please check out our blog post.
If you need further assistance you can always contact our Support Team, we will be more than happy to help!