In order to get you set up, please get in touch with your Re:amaze account manager or their support team so they can assist you throughout the setup and help you create the workflows which will allow each call to be properly logged into Re:amaze.
Once the workflows have been defined, you will need to ask for a webhook URL to be added to the integration page on your Dashboard.
Add the Re:amaze webhook
- Log in to your Dashboard
- Click on the Integrations section in the left sidebar menu
- Select Webhook and add the Re:amaze webhook URL
- Choose the Aircall events you want to log into Re:amaze. If you want only calls to be logged, please switch on the following events: call.created, call.answered, call.hungup, call.ended and call.assigned.
- Confirm by pressing on Save.
If you need further assistance you can always contact our Support Team, we will be more than happy to help!