Aircall adds call center capabilities to Intercom, centralizes all phone operations in one single-interface and uses data in Intercom to give context to interactions.
This integration will enable you to boost your productivity with the following features:
- Aircall automatically logs calls for every call made, missed, received and voicemail.
- When picking up the phone, a conversation is created. This conversation is automatically assigned to you. You can then take notes while talking with your client and not miss any information!
- Aircall matches calls to the user in intercom by using phone number field.
- When receiving a call from a contact registered in Intercom, an in-app link will appear allowing you to open up the contact's page.
- Call transfers, comments, and recordings automatically sync from Aircall & appear on Intercom as notes.
- You can click on a number in Intercom to start a call on Aircall.
Now that you know exactly what our Intercom integration has to offer, check out how to configure your Intercom integration on Aircall.
If you need further information you can always contact our Support Team, we will be more than happy to help!