Growing team? Looking for more number options? You can easily add new numbers if you are an Aircall Admin user. Here’s what you need to do:
- Login to your Aircall Dashboard
- Click on Numbers located in the navigation menu on the left-hand side of the screen
- Select Create Number located in the upper left-hand corner of the number overview page
Next, you’ll be prompted to answer several questions about the type of number you’d like to add to your Aircall account.
You can choose to add either a Classic Number or an IVR Number:
For a classic or IVR number, you’ll first need to select the location of your number.
Next, for a Classic Number, you’ll need to choose the team or user that will be assigned to this number in the call distribution (in order to make and receive calls).
Finally, be sure to name the number. Then click Create Number.
Once you’ve completed this step, your number will be created and you can continue with setting up your number (assigning more users or teams to the call distribution, setting up music & messages, etc..) Make sure not to forget this step!
If you choose to create a number that requires legal verification, please refer to our Dashboard guide. If you’d like to learn more about what information you are required to submit view the list here.
Made a mistake while making a number? Not to worry! Just click on the grey X in the upper-right hand corner to restart the process:
Ta-da 🎉 You’ve now created your new number. Now, you need to set your number up. Click here.
Still have questions? We love questions! Just reach out to our Support Team and we’ll be happy to assist.