Ready for some exciting changes? The Aircall Phone (for desktop) is currently being redesigned with new technical framework and an updated interface. During the Beta phase, Aircall users will have the opportunity to try the new phone and share their feedback. This will help our product and engineering teams to make sure that the new phone is engaging a positive experience before we roll it out to all of our Aircall users.
We will begin with a “closed beta”, working with a few specially selected customers and we will gradually expand the beta to more companies, eventually inviting all Aircall users to try the new phone.
Frequently asked questions
Why don’t I see the beta toggle?
We are progressively rolling out the beta to Aircall customers and it may take some time before your company will have access.
Who has access to the beta?
At the moment, only a few selected companies will have access to the beta. When we open the beta for all, each user within the company will have access at the same time.
How do I get my company into the beta?
Get in touch with your Account manager to request access! But, we’ll try to open it as soon as possible.
Can I switch freely between phone versions?
Absolutely. During the beta period, you can switch back and forth any time between the new phone and the old phone using the beta switch in your settings.
It looks like some features are missing in the beta. What is planned for those?
All features in the old phone will be implemented, however, some features are not yet live in the beta. We’re working hard to complete the experience, and will add new content regularly.
How long will the beta last?
As long as needed! We want to make sure that everything included in this new phone meets the needs of our customers. When we feel confident about this, we’ll progressively switch off the old version.
Where can I learn more about the beta and stay informed about updates?
We will be providing regular updates to beta users by email including a recap of what we’re adding to the phone.
I’m experiencing problems with the beta version. How can I report issues?
We want to hear from you! We encourage you to leave your feedback by responding to the prompt when you switch from the beta back to the old phone. You may also contact your Account Manager with any questions or comments about the beta.
We're counting on you, and don't forget to contact your Account Manager to learn more!