Aircall automatically displays an in-app link if your account is integrated with Bullhorn, Copper, FLG CRM, Freshdesk, Freshsales, Front, Help Scout, Hubspot, Intercom, Jobadder, Microsoft Dynamics, Outreach, Pipedrive, Planhat, Salesforce, Salesloft, Shopify, SugarCRM, Zendesk, ZenDesk Sell, and ZohoCRM.
For example, if you have a contact named Bill Gates in your Pipedrive CRM, the name will be displayed on your Phone application whenever you receive a call from him with a direct link that redirects to his contact page within your CRM interface.
If you're using a CRM not listed above or using your own custom internal CRM, you can use our public API to display the in-app link. If you have questions about setting this up please feel free to contact our API team at firstname.lastname@example.org
Have more questions? We LOVE questions! Just contact our Support Team and we’ll be happy to assist.