Whether you were unavailable to take a call or already engaged in a call, missed calls happen. In Aircall, checking your missed calls is simple. If you are assigned to a phone line, your missed calls for that phone line will appear in the To-do section of your Phone Application.
In the To-do section, you’ll be able to perform actions on these types of calls, such as calling back or archiving. Please keep in mind that once you've called back the missed call, it will be marked as done and appear in the Call History section of your application.
Looking to sort these types of calls or any call? Check out our guide on filtering your calls.
Have more questions? We LOVE questions! Just contact our Support Team and we’ll be happy to assist.