You might need to finish some work after you finish a call with a customer. Aircall's Wrap up time feature is a great way to ensure that you have enough time to complete these tasks before you receive another call.
Please note that when you establish a wrap-up time on your user, you will not be able to receive a new incoming call until the time has been completed or if you should choose to push yourself back early.
Setup from the Aircall Phone
Click on your User profile located in the lower left-hand corner of the Phone. The settings menu will slide open from the bottom and you can choose Call Preferences.
Next, the Call Preferences page will slide up from the bottom and you can scroll to the section called Wrap-up time. Here, you’ll be able to select the amount of time you’d like to reserve for completing your after-call work. Click Save.
After a call has ended, the In-call view will appear as follows:
Once the setting is saved, your chosen Wrap-up time will be applied automatically when you end a call. While you’re in Wrap-up time, your phone will appear with the orange timer on your user profile.
Wrap up time is triggered after any call (inbound or outbound) that lasts more than 5 seconds.
If you would like to be available before your countdown reaches zero, you can do so by clicking on the Back now button. In doing so, you'll instantly become available again and receive calls.
Wrap-up Time from The Activity Feed
If you are a Professional plan user, you will have access to Aircall's Live Feed. From here, you'll be able to view the Aircall users that are currently in a Wrap-up time or stuck in Mandatory Call Tagging from the availability bar. They will appear as in After-Call Work.
Have more questions? We LOVE questions! Just contact our Support Team and we’ll be happy to assist!